Associate Territory Manager

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about 2 months old

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Provide sales support to one or more regional sales teams in the areas of market development, procedural coverage, troubleshooting, education and training, customer service and follow-up.    

What You'll Achieve

  • Provide case coverage in accordance with quarterly numerical goals for number of cases and cases per territory.* 
  • Coordinate account in-services in accordance with monthly numerical goals.* 
  • Assist with achievement of regional sales goals.* 
  • Provide monthly updates of regional business activities and competitive business tactics.*  
  • Market Development 
  • Work with Sales Director and team members to develop and implement a regional plan aimed at increasing market share and improving quality of service to customers.* 
  • Establish a system of communication with Regional Sales Manager and Territory Managers to ensure proper execution of plan and achievement of quarterly objectives.* 
  • Develop relationships with hospital personnel to expand contacts in other departments, identify key decision makers and facilitate future sales. 
  • Meet with existing and potential customers to identify their clinical needs, goals and constraints related to patient care, and to demonstrate how Company products can help them achieve their goals.* 
  •  Education and Training 
  • Educate existing and potential customers on the merits and proper clinical use of Company products by giving presentations and demonstrations, using a slides, flow model, brochures and other platforms and formats.* 
  • Keep customers abreast of the latest product, therapy, and technology developments, and current items of interest in the industry.  
  • Assist in professional education activities sponsored by Penumbra, including PEER meetings, hospital stroke symposia, and others.* 
  • Assist in training new employees, including Territory Managers and Clinical Specialists.* 
  • Participate in the development of Continuing Education Programs.* 
  • Comply with quality system regulations, standards and procedures* 
  • Customer Service 
  • Serve as primary resource for clinical support in the areas of procedural case coverage, basic troubleshooting and follow-up for Company products.* 
  • Report and track all product incidents at centers, following Company procedures and seeking input from appropriate personnel to resolve problems.* 
  • Respond to customer needs and complaints by developing creative solutions, working in collaboration with senior management, sales and marketing.* 
  • Prospect and develop relationships with prospective customers and/or users of Penumbra products, converting them to Penumbra customers.* 
  • Secure and/or renew existing orders by coordinating product availability, delivery dates, and inventory levels.* 
  • Maintain open communication lines with current and prospective customers on programs, promotions and pricing trends. 
  • Increase account penetration with orders for new and existing products and services.* 
  • Perform other work-related duties as assigned.   
  • *Indicates an essential function of the role 
  • What You'll Bring

  • Bachelor’s degree in communications, neuroscience, biology or related discipline, plus additional training and certification in radiology, neuro-interventional technology, or related field.  Three years experience in a hospital setting or in a medical device company, or an equivalent combination of education and experience.   
  • Sales or marketing background desired  
  • Strong clinical, technical and organizational skills  
  • Ability to function in a busy, demanding and competitive environment  
  • Outstanding verbal and written communication skills