Technical Product Support Specialist IISee more jobs from Penumbra Inc
over 1 year old
This job is no longer active
The Technical/Product Support Specialist will provide support to the sales team on client interactions including system security, networking requirements, data flow, facility requirements, and system configuration. This support will include completing customer questionnaires, providing responses back for follow up questions, and supporting customer calls as needed.
This position will also work with a small team to support escalations from the Tier I Support Specialists on issues that come up during trials and post-sale support. This work will involve lab work (replicate issues and test fixes) and regular communications with the engineering team to identify and resolve customer issues. All resolution steps will be documented in the ticketing system for reference and solutions will be documented as knowledge articles for future use.
The role of technical/sales support specialist essentially involves translating and explaining complex technical information to customers and clients, focusing on revealing how the Real System can be configured and used in specific facilities, and assisting with the configuration, testing, and troubleshooting as required. The technical/sales specialist is the person who stays abreast of the latest developments and breakthroughs in the product, works closely with the engineering team to resolve and document solutions and feedback.
Specific Duties and Responsibilities
What you'll Bring
What We Offer:
• A collaborative teamwork environment where learning is constant and performance is rewarded
• The opportunity to be part of the team that is revolutionizing the treatment of some of the world's most devastating diseases
• A generous benefits package that includes medical, dental, vision, and life insurance; a 401(k) match; and an Employee Stock Purchase Plan
Penumbra, Inc., headquartered in Alameda, California, is a global healthcare company focused on innovative therapies. Penumbra designs, develops, manufactures and markets novel products and has a broad portfolio that addresses challenging medical conditions in markets with significant unmet need. Penumbra sells its products to hospitals and healthcare providers primarily through its direct sales organization in the United States, most of Europe, Canada and Australia, and through distributors in select international markets. The Penumbra logo is a trademark of Penumbra, Inc.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
If you reside in the State of California, please also refer to Penumbra’s Privacy Notice for California Residents.