Senior Engineering Manager, Production Engineering, Hyperscale
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We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.
This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.
As the Senior Engineering Manager for our Production Engineering team you’ll lead a group dedicated to ensuring the highest reliability of Pure’s newest product offering. Your mission will be to manage and improve the systems and processes that monitor and respond to fleet reliability issues—whether through reactive, proactive, or predictive measures. You’ll own the coordination of responses to critical issues, ensuring reliability through monitoring systems that detect, address, and prevent failures across all deployed systems.
Your team will be at the forefront of analyzing and solving the toughest production challenges, using forensic investigation techniques to identify critical software failures. The insights from these investigations will drive significant improvements, from fixing bugs and influencing new features to developing automation and monitoring tools that prevent future failures.
You will actively participate in designing tests, developing and maintaining test sets and strategies, and collaborating with peers and stakeholders to achieve comprehensive test coverage. In addition, you will drive the quality and reliability of our software products by being the final quality gate and be truly responsible for customer experience.
This role is highly collaborative, interacting with cross-functional teams—including hardware, software, support, and sales—and directly engaging with customers to resolve complex issues that impact their environments. You will be responsible for shaping the future of Pure Storage’s product reliability.
SHOULD YOU ACCEPT THIS CHALLENGE…
- Lead a global team of forensic engineers focused on white glove Customer experience for Pure’s Hyperscale products.
- Own and drive initiatives to improve product reliability by analyzing root cause, enhancing test automation, fixing critical bugs, and developing new features and processes.
- Define the roadmap for internal tools development, focusing on health checks, performance troubleshooting, and failure investigation tools.
- Coordinate and maintain multiple Customer Qualification environments across software lines, ensuring engineering teams contribute effectively while maintaining high-quality standards.
- Collaborate with hardware, software, support, and customer-facing teams to triage customer issues, assign ownership, and set expectations for resolution.
- Manage the team’s priorities, career development, and growth while fostering a culture of innovation and customer focus.
- Oversee product reliability metrics to measure success and adjust priorities to ensure continuous improvement.
- Own the global software engineering on-call program, coordinating efforts across multiple teams and ensuring its success when support escalates critical issues.
- Report key product and customer issue updates to executive leadership.
- Be the voice of Pure Engineering on customer calls and the voice of the customer in strategic meetings, advocating for solutions and improvements.
WHAT YOU’LL NEED TO BRING TO THIS ROLE…
- 7+ years of experience in a management role with a focus on systems, storage, networking, or reliability by driving technical strategy.
- Proven experience leading teams through complex technical challenges.
- Strong focus on customer service and experience engaging with customers in troubleshooting or escalation scenarios (start-up experience).
- Proven ability to lead Quality Engineering teams.
- Ability to drive shift-left practices, and embed quality throughout the SDLC.
- Excellent project management and organizational skills, with a keen ability to prioritize and adapt under pressure.
- Expertise in driving large-scale reliability initiatives and working in highly distributed systems.
- Experience working with cross-functional teams such as hardware, sales, and customer support.
- Strong interpersonal communication skills, capable of interacting effectively with both technical and non-technical stakeholders.
- Bachelor’s degree in Computer Science, Engineering, related field, or equivalent practical experience.
- We are primarily an in-office environment and therefore, you will be expected to work from the Santa Clara office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.
#LI-ONSITE
Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.
This role may be eligible for incentive pay and/or equity.
There is no application deadline and we accept applications on an ongoing basis until the job is filled.
WHAT YOU CAN EXPECT FROM US:
- Pure Innovation: We celebrate those who think critically, like a challenge and aspire to be trailblazers.
- Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortune's Best Large Workplaces in the Bay Area™, Fortune's Best Workplaces for Millennials™ and certified as a Great Place to Work®!
- Pure Team: We build each other up and set aside ego for the greater good.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out purebenefits.com for more information.
ACCOMMODATIONS AND ACCESSIBILITY:
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [email protected] if you’re invited to an interview.
WHERE DIFFERENCES FUEL INNOVATION:
We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. At Pure Storage, diversity, equity, inclusion and sustainability are part of our DNA because we believe our people will shape the next chapter of our success story.
Pure Storage is proud to be an equal opportunity employer. We strongly encourage applications from Indigenous Peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and people with intersectional identities. We also encourage you to apply even if you feel you don’t match all of the role criteria. If you think you can do the job and feel you’re a good match, please apply.