At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.
Procurement Category Support Analyst
Why We Have This Role
On the Qualtrics Procurement team, we aim to enable Qualtrics’ mission and vision by providing the right third-party solutions at the right time. We have embarked on an extensive transformation of our procurement operating model, focusing on implementing industry best practices and optimizing supplier spending.
As a Senior Sourcing Analyst, you will be a part of the Sourcing Operations team. Your responsibility will include supporting the Category Sourcing team(s), as well as sourcing/contracting non-strategic activities at Qualtrics. This may include ad hoc acquisitions, renewals, or low-value/low-risk partnerships. This role supports Qualtrics' business globally and will be a part of the “bench” for the category team(s), support one or more of the following categories:
- IT & Telecom (major focus on Software)
- Facilities and Real Estate Management
- Professional Services (including Consulting and Temp Labor)
- HR/Benefits
- Marketing
How You’ll Find Success
- Driving contracts/acquisitions as effectively and efficiently as possible
- Finding cost savings opportunities where available
- Identifying improvement opportunities
- Continuously learning and challenging the status quo
- Listening to and appropriately addressing stakeholder feedback
- Operating as a team player across all levels
- Supporting other business-related activities as directed by management
- Exhibiting the following Core Competencies:
- Proficient in “Customer Value Creation”
- Positive, “can do” attitude
- Propensity to operate independently while functioning as a team member
- Proficiency in exercising “soft power” at various organizational levels
- Innovative and unconventional thinking (i.e. “outside the box”)
- Prioritize and redirect under pressure
- Navigate and adapt in an ambiguous environment
- Strong sense of personal accountability for the evolution and success of the entrusted space
- “Systems” thinker
- Cultural awareness
- Effective communicator (i.e. message delivered through different methods, under various circumstances in a collaborative manner)
How You’ll Grow
- Lead with Influence: Develop your leadership skills, inspiring and motivating your team to achieve exceptional results.
- Expand Your Horizons: Gain exposure to diverse work cultures and global business practices.
- Become a Strategic Partner: Build strong relationships with senior leadership and contribute to Qualtrics' overall success.
- Make a Lasting Impact: Leave a legacy of positive change, shaping the future of work for Qualtrics employees worldwide.
- Learning on the go: Have an open mind and willingness to learn from best in class procurement specialists
Things You’ll Do
- Develop and execute effective category strategies supported by executable sourcing plans
- Lead strategic sourcing projects with business executives while running a full portfolio of sourcing relationships
- Act as a consultant to business partners in the supplier sourcing process, communicating approach for supplier agreement negotiations and/or ongoing projects
- Partner with internal organizations to: define moderate to complex product/service requirements; assist with identifying suppliers; run RFx process and evaluations; provide supplier evaluation framework; and make recommendations on supplier selection
- Conduct analysis, coordinate key partner participation (Legal, Tax, Information Security, Finance, etc.), and execute supporting administrative processes
- Facilitate efforts across multiple products/brands as well as multiple geographies in developing solutions to problems
- Build, communicate, and execute on sourcing project work plan and timeline. Identify supporting efforts, dependencies, or barriers. Identify and track any sourcing issues, track and report progress
- Draft and redline commercial components of master purchasing and service contracts, statements of work, and software as a service and licensing agreements
- Assist with risk analysis to identify issues (financial, operational, and/or regulatory) and develop risk mitigation strategies. Communicate risks and alternative mitigation strategies to business owners and cross-functional partners
- Support clients in the management of suppliers as it relates to communicating basic contract terms and expectations internally and to the supplier; provide support for contract changes, escalations, remediation, and termination planning
- Perform category management and identify data and research resources in the industry. Track the competitive landscape and identify emerging supplier candidates
- Handle administrative processes and activity reporting as needed to support projects.
- Support other business-related activities as directed by management
- Strong familiarity with Procure-to-Pay (Req to PO)
- Other duties as assigned by the management
What We’re Looking For On Your Resume
- 3+ years of experience in Category/Sourcing management
- Proven ability to influence stakeholders
- Proven ability to deliver hard savings, build strong provider relations, and drive change
- Bachelors’ degree required
What You Should Know About This Team
- CFO & Finance leadership team are highly invested in making finance build a strong team culture
- Abundant learning opportunities - the leadership team prioritizes continual learning
- The opportunity to build a strong sourcing/category team in a dynamic company
Our Team’s Favorite Perks and Benefits
- Generous 401(k) Match
- Amazing Q-Group Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy
- $1800 Experience bonus to be used for an “Experience” of your choosing
- Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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