Senior Product Manager, Platform

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4 months old

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About Returnly

At Returnly we help merchants turn product returns into new revenue streams. We’re a financial technology services company that builds award-winning products that drive repurchase behavior and customer loyalty. Backed by smart money VCs in Fintech, we are one of the most well-funded startups in the San Francisco Bay Area. Our mission is to de-risk online commerce and we’re building a team of amazingly talented people to help us do it.

Product at Returnly

The product team at Returnly works to develop both merchant and shopper experiences, define robust APIs, and lead custom integrations with industry-leading eCommerce platforms like Shopify, Magento, and Salesforce Commerce Cloud. The product development process is an extremely collaborative effort between engineering, design, and customer-facing teams with the end goal of creating industry-changing technologies.

About You

  • You are the voice of the customer — identify market opportunities, study market and technology trends, and understand customer pain points for ecommerce and payment solutions
  • You can think in terms of the big picture, but deliver on the details
  • You have technical experience with platforms, APIs, and SaaS architectures
  • You can build and maintain an API platform strategy and roadmap across different capabilities
  • You can turn incomplete, conflicting, or ambiguous inputs into solid action plans
  • You have a nose for great products and advocate for new features with qualitative and quantitative reasoning
  • You communicate with empathy and exceptional precision
  • You do whatever it takes to make your product and team successful, whether that means writing a QA plan or hunting down the root-cause of a user’s frustration
  • You are technical enough to ask engineers good questions about architecture and product decisions alike
  • Beyond just shipping new features and enhancements, you obsess about continuous product improvement
  • Requirements

  • Bachelors degree or equivalent required. Ideally in engineering, computer science, or related fields.
  • Minimum 5 years of relevant experience independently driving and managing complex technical projects. Ideal candidates would have experience in ecommerce or fintech.
  • Strong technical background with proven experience with managing APIs and services as a product
  • Understanding of core platform concepts such as multi-tenancy, identity, access management, and API management
  • Understanding and practice of product management methodologies, especially those that support agile software development environments.
  • Proven track record of driving innovation with both enterprises and consumers in mind
  • Analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases with incredible attention to detail
  • Strong bias for action; Capable of handling multiple priorities concurrently and create a sense of urgency in a fast-paced and dynamic environment
  • Entrepreneurial mentality and can-do attitude; willingness to roll up the sleeves and do whatever is necessary to meet goals
  • Our values

    Diversity - We are diverse, independent thinkers and still one team with one mission.
    Openness and empathy - We learn and grow by listening to our customers and each other.
    Integrity - We always do what’s right for our customers, Returnly and ourselves - in that order.
    Team - EQ is as important as IQ. We make time to help each other out.
    Commitment - We are curious and fearless. We own risk, outcomes and everything in between.

    We'd really love to hear from you, but before applying please check the following...

    Read the values section above carefully and ask yourself if this is a good match for you personally. We want you to be an ambassador of these values!

    Do you have all the skills required for this role? Can you demonstrate them? Be realistic - we will only consider applications that demonstrate relevant skills and match these role requirements.

    Please make sure you have included a cover letter as part of your application. We want to learn from you and your achievements before we meet you in person!