Sales Engineer

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9 months old

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About Returnly:

At Returnly we help brands that care about shopper loyalty offer better product returns. We’re are a financial technology services company that builds award-winning products that drive repurchase behaviour and customer loyalty. We’re backed by smart money VCs in Fintech including some prominent members of the Paypal Mafia. Our headquarters are in San Francisco Financial District and we have offices in Chicago and Madrid. We are on a mission to de-risk online commerce and are building a team of amazingly talented people to help us do it.

About the role:

At Returnly, we value you as a whole person. We care about the skillset you bring to the table, but more importantly, we care about the kind of person you are, and the culture and attitude you bring to the table. As a Solutions Architect, you will work on both pre-sales as well as post-sales engagements. You will partner with Returnly’s Account Executives to qualify deals before signature and you will design integration paths after signature that will serve millions of shoppers around the world with a more delightful post-purchase experience. You will find success in this role if you are a technical leader who has tackled a variety of integration and middleware-specific problems.

About you:

  • You are passionate about solving complex problems
  • You have a strong sense of ownership and responsibility
  • You are flexible and seek clarity when faced with ambiguity
  • You have your own opinions and you are not shy about them, however you value consensus and strive to achieve it
  • You’re not afraid to change your mind given new facts, nor are you afraid to admit your mistakes
  • You have excellent communication skills and are able to explain your ideas clearly and concisely and you enjoy sharing them
  • You are very serious about the quality of your work and you hold your colleagues to the same standard
  • You have a consultant’s demeanor with a penchant for finding the path of least resistance
  • Ability to work independently in an unstructured environment
  • What you'll be doing:

  • As a Solutions Architect, you will serve as a technical and product subject matter expert within Returnly’s Go-To-Market organization.
  • Work alongside Returnly’s Account Executives to qualify deals ahead of signature
  • Be responsible for leading post-sales integration work for the onboarding team
  • Partner closely with Onboarding Project Managers to provide technical leadership & guidance to Returnly’s most sophisticated customers
  • Work directly with customers to take their specific business requirements and design integration paths that support their use case
  • Design customer-facing documentation and technical project plans to drive urgency into onboarding engagements
  • Be an ambassador for your customers: Write feature request and bug tickets that support their long-term success on Returnly’s platform
  • Provide technical and skills development guidance/mentorship to your teammates; level up those around you
  • Work cross-functionally with Returnly’s Product, Engineering, & Go-To-Market teams to align the company on integration strategy
  • Your background:

  • A Bachelor's degree in Computer Science (or equivalent experience)
  • 5+ years of relevant industry experience; proficient in at least one scripting language (Python, Java, JavaScript, Ruby, etc.)
  • Ability to lead and facilitate technical meetings, workshops, & presentations in front of a range of audiences (from executives to development teams)
  • Strong interpersonal and communication skills that allow you to match technical complexity with the appropriate audience
  • Familiarity with waterfall and Agile (Scrum, Kanban, etc) methodologies and the implications of development cycles on project delivery dates
  • Excellent knowledge of web technologies and SOAP/REST best-practices
  • Experience with at least one ecommerce platform such as Shopify, Salesforce Commerce Cloud, Magento, etc is a plus
  • Working knowledge of client-side technologies (HTML, CSS, JavaScript)
  • Prior startup experience a big plus
  • Our values:

    Diversity - We are diverse, independent thinkers and still one team with one mission.
    Openness and empathy - We learn and grow by listening to our customers and each other.
    Integrity - We always do what’s right for our customers, Returnly and ourselves - in that order.
    Team - EQ is as important as IQ. We make time to help each other out.
    Commitment - We are curious and fearless. We own risk, outcomes and everything in between.

    We'd really love to hear from you, but before applying please check the following...

    Read the values section above carefully and ask yourself if this is a good match for you personally. We want you to be an ambassador of these values!
    Do you have all the skills required for this role? Can you demonstrate them? Be realistic - we will only consider applications that demonstrate relevant skills and match these role requirements.