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ABOUT THE TEAM
The credit department at Revolut designs, develops and launches credit products across multiple countries.
As we do this from scratch we have complete responsibility for each product: developing the backend, the front-end, the data science infrastructure, and then creating a local setup in each country with scalable risk management and portfolio management solutions.
The team is made up of a mix of risk management, product, design and software professionals, providing lots of opportunity to share knowledge and learnings across functions.
ABOUT THE ROLE
We are currently seeking a Senior Collections Manager to lead the build of compliant and effective debt collections processes.
WHAT YOU'LL BE DOING
• Documenting policies, processes and procedures for debt collection and recoveries
• Developing, managing and refining collection strategies to optimise recoveries
• Continuous improvement of collection processes, metrics and tools
• Ensure all collection strategies meet the latest regulatory and compliance requirements
• Effective selection and oversight of debt collection agencies (DCAs) to ensure SLA adherence
WHAT YOU'LL NEED
• 4+ years experience of debt collection and recoveries in a retail bank, fintech or DCA
• Experience of creating and documenting collections processes
• Great understanding of debt portfolio management, debt sales and debt restructuring
• Good knowledge of credit products
• Knowledge of local debt collection laws and regulations
• Performance and relationship management skills with 3rd party service providers
• Highly analytical person with excellent problem solving skills
• Curiosity and drive to identify and implement improvements to automate wherever possible
• Technical background, ideally with a degree in quantitative discipline, computational skills, such as SQL.
• Desirable: experience using Jira, Confluence, BPMN