Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients, including one in every county in the United States, and in 98% of primary care deserts.
Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50.
As the Lead Fulfillment Pharmacist, you will help oversee our daily pharmacy fulfillment operations. This role is responsible for managing a team of fulfillment pharmacists and ensuring all prescription and non-prescription orders are processed accurately, efficiently, and in full compliance with applicable regulations and company procedures.
You will lead pharmacist training, coaching, and performance oversight, and foster a culture rooted in operational excellence, continuous improvement, and patient safety. Your expertise will drive workflow optimization, support audit readiness, and contribute to process innovation in collaboration with cross-functional partners such as Compliance, Quality, and Operations. This position reports directly to the Pharmacist in Charge and plays a critical leadership role in ensuring the delivery of high-quality care to patients across the country.
This posting is for our location in Romeoville, Illinois. This hire is for a full time role.
What You'll Do:
Oversee and participate in the processing, verification, and fulfillment of prescription and non-prescription medication orders with a high degree of accuracy and complianceProvide clinical review and intervention as necessary, working directly with prescribing providers and care teams to ensure appropriate therapyLead and support a team of fulfillment pharmacists through coaching, training, performance management, and professional developmentSupport scheduling and staffing needs to ensure appropriate shift coverage and workflow continuityCollaborate cross-functionally with engineering, product, operations, compliance, and quality teams to improve pharmacy workflows and technology systemsDrive continuous improvement initiatives to enhance operational efficiency, safety, and the patient experienceParticipate in internal audits, inspection readiness activities, and ensure compliance with all standard operating procedures (SOPs) and regulatory requirementsFoster a high-performing, patient-first culture that prioritizes accuracy, accountability, and team collaborationSupport additional operational tasks and responsibilities as assigned by pharmacy leadershipWhat You'll Bring to the Team:
Bachelor of Science in Pharmacy (B.S. Pharm) or Doctor of Pharmacy (PharmD) from an accredited college of pharmacyActive and unrestricted Illinois Pharmacist License in good standingAdditional state licenses are a plus but not requiredAbility to work full-time (40 hours/week) with rotating weekend shifts in a fast-paced, high-volume mail order pharmacy environmentDemonstrated leadership ability with experience coaching or managing pharmacy professionals in a fulfillment or clinical settingDeep empathy, patience, and professionalism when supporting patients and team members alikeProven capacity to think critically, make sound decisions under pressure, and operate with autonomyMeticulous attention to detail and strong organizational skills to ensure accuracy, compliance, and safetyA proactive, solutions-oriented mindset with a drive to improve systems and implement meaningful changeExcellent verbal and written communication skills, and a collaborative spirit that thrives in cross-functional environmentsSchedule & Availability:
While we strive to maintain consistent schedules, flexibility is required, as your scheduled workdays may occasionally shift to help cover holidays, team PTO, or other staffing needsAdvanced notice of at least two weeks will be provided for any changes to the regular schedulePlease note that shift structures may be adjusted in the future based on evolving business needsWe've Got You Covered:
Full medical, dental, and vision insurance + OneMedical membershipHealthcare and Dependent Care FSA401(k) with company matchFlexible PTOWellbeing + Learning & Growth reimbursementsPaid parental leave + Fertility benefitsPet insuranceStudent loan refinancingVirtual resources for mindfulness, counseling, and fitnessAt Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.
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