Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients, including one in every county in the United States, and in 98% of primary care deserts.
Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50.
As the Lead Fulfillment Technician, you will help oversee the daily operations of our pharmacy fulfillment team. This role is responsible for managing a team of pharmacy technicians, providing hands-on leadership through training, coaching, and performance oversight to ensure consistent adherence to operational standards and procedures.
You will support the accurate and timely fulfillment of prescription and non-prescription medications, while fostering a work culture centered on quality, safety, and efficiency. A key aspect of this role includes working directly with pharmacy automation equipment to streamline fulfillment operations and ensure optimal system performance. With a mindset rooted in continuous improvement, you will collaborate with pharmacy leadership to identify and implement enhancements to workflows and systems. The Lead Fulfillment Technician also plays a key role in compliance adherence and maintaining readiness for inspections. This position is essential to the success of our fulfillment operation and to delivering a seamless, high-quality experience for our patients.
This posting is for our location in Romeoville, Illinois. This hire is for a full time role.
What You'll Do:
Lead and mentor a team of pharmacy technicians by providing hands-on coaching, real-time feedback, and performance support to foster a high-performing team cultureOversee technician onboarding, training, and ongoing skills development to ensure compliance with SOPs and operational excellenceSupport scheduling and staffing needs to ensure appropriate shift coverage and workflow continuityEnsure pharmacy fulfillment workflows—including picking, packing, and shipping—are executed accurately, efficiently, and in accordance with established timelinesAct as the primary point of contact for daily operational issues on the floor, escalating concerns to pharmacy leadership as appropriateCollaborate closely with pharmacists and cross-functional teams including operations, care, and product to resolve order and shipping issues promptlyOperate and troubleshoot pharmacy automation equipment, ensuring it functions properly to support order volumeMonitor quality, safety, and regulatory compliance throughout the fulfillment process, and drive adherence to all applicable standards and proceduresContribute to a culture of continuous improvement by participating in workflow evaluations and helping implement operational enhancementsMaintain a clean, organized, and inspection-ready workspace aligned with company policies and regulatory expectationsFlexibly support fulfillment operations by assisting with order processing and technician duties as needed to meet volume demandsSupport additional operational tasks and responsibilities as assigned by pharmacy leadershipWhat You'll Bring to the Team:
Active and unrestricted Illinois Pharmacy Technician Certification (CPhT)High school diploma or equivalent requiredMinimum of 2 years of pharmacy technician experience, with prior leadership or supervisory experience strongly preferredProven leadership skills with the ability to motivate, guide, and support a team in a fast-paced fulfillment environmentEmpathy, patience, and professionalism in interactions with both patients and team membersStrong critical thinking and decision-making abilities, especially when navigating high-pressure or time-sensitive situationsExcellent organizational skills and a sharp attention to detail to ensure order accuracy and complianceComfort working with pharmacy automation equipment and technology-driven workflowsA proactive, improvement-oriented mindset and the ability to contribute to cross-functional problem-solvingExcellent verbal and written communication skills, and a collaborative spirit that thrives in cross-functional environmentsSchedule & Availability:
While we strive to maintain consistent schedules, flexibility is required, as your scheduled workdays may occasionally shift to help cover holidays, team PTO, or other staffing needsAdvanced notice of at least two weeks will be provided for any changes to the regular schedulePlease note that shift structures may be adjusted in the future based on evolving business needsWe've Got You Covered:
Full medical, dental, and vision insurance + OneMedical membershipHealthcare and Dependent Care FSA401(k) with company matchFlexible PTOWellbeing + Learning & Growth reimbursementsPaid parental leave + Fertility benefitsPet insuranceStudent loan refinancingVirtual resources for mindfulness, counseling, and fitnessAt Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.
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