As the Manager of IT Facilities, you will oversee the IT management of Ro’s flagship pharmacy location in Romeoville, IL and multiple US-based satellite pharmacies. This on-site, hands-on managerial role will encompass maintaining and improving IT infrastructure, ensuring hardware lifecycle management, overseeing break/fix maintenance, and managing asset inventory. This role will also be expected to flex into new and diverse technologies, specifically in inventory, warehousing, production line and building access and automated controls. This role will travel as required, at least annually, to each operating location to baseline site operations and conduct inventory. You will also supervise an IT Technician and contribute to on-call and IT support functions as needed.
This is an in-person role, requiring the applicant to be onsite 5 days per week
What You'll Do:
Manage onsite IT operations for our flagship pharmacy and multiple US-based facilities, ensuring efficient, secure and resilient infrastructureOwn the health of the site’s technology infrastructure by proactively monitoring key performance indicators, maintaining dashboards, and reporting on trends, incidents, and opportunities for improvementDocument and maintain detailed guidelines, processes, and procedures for facilities IT operationsOversee hardware lifecycle management, including procurement, deployment, maintenance, and decommissioningLead break/fix maintenance and ensure swift resolution of issues to minimize downtimeMaintain and monitor asset inventory systems to track and manage IT equipment effectivelyAssist with on-call rotations and pharmacy technology operations to ensure high availability of IT supportCoordinate with vendors to optimize technology functionality and maintenanceCollaborate with cross-functional teams, including Pharmacy Operations, Security Operations, GRC, and Facilities Management, to align IT initiatives with company goals and enterprise standards.What You'll Bring to the Team:
7+ years of experience in IT operations or IT facility management, including support for complex, highly-available, onsite environments such as pharmacies, warehouses, or labsStrong knowledge of hardware lifecycle management, asset tracking, and inventory controlExpertise in endpoint management (Intune for Windows, Jamf for macOS/iOS)Demonstrated leadership skills, including mentoring junior team membersProven history of IT automation experience (Python, Bash, Powershell, etc)A curiosity and fervor for new technologies and challengesProficiency in managing IT environments within a regulated industry is a plusStrong problem-solving skills and the ability to work in a dynamic, fast-paced environmentKindness, and an ability to communicate to all levels of the organizationWe've Got You Covered:
Full medical, dental, and vision insurance + OneMedical membershipHealthcare and Dependent Care FSA401(k) with company matchFlexible PTOWellbeing + Learning & Growth reimbursementsPaid parental leave + Fertility benefitsPet insuranceStudent loan refinancingVirtual resources for mindfulness, counseling, and fitness
