Senior Software Engineer (Frontend) - Customer Care

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Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. 

At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. 

A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.

 

 

WHY CUSTOMER CARE?

We are looking for a Senior Software Engineer to help found our Customer Care team within the Trust & Safety team. You will support Roblox users by collaborating with our Customer Support agents and Roblox development community on problems that have not been solved before. You will be responsible for large parts of the tools that both Customer Support agents and Roblox creators rely on to deliver high-quality support to millions of users.

You Are:

  • Versatile: You are comfortable with several languages and technologies already. You take a creative and strategic approach to solving hard problems.
  • Analytical: Excited to investigate large, ambiguous problems, and measure the problems and the solutions.
  • User Oriented: You always start with the needs of the user, whether they are Roblox users or internal engineers before architecting a solution.
  • Team-oriented: You lift up your peers and find ways to make the team stronger.

You Will:

  • Build systems to address support issues Roblox. This may involve building backend services working at high scale, security systems, and tools to support our operation teams.
  • Build platform features to support product teams across the company in ensuring customer care in every part of Roblox.
  • Help define the team's roadmap and long-term strategy towards aiding users from multiple channels like Roblox experiences to a support form.

You Have:

  • 5+ years of experience in software development
  • 5+ years of experience building and shipping products to production
  • 2+ years of experience developing frontend web applications
  • 2+ years of experience with frontend architectures (React, Angular)
  • Experience with frontend technologies building user interfaces

Nice to Have:

  • Familiar with Python, C#, TypeScript, Lua, or Go
  • Experience using big data query/processing languages and tools such as SQL, Hive, and Airflow
  • BA/BS in Computer Science, Applied Math, Physics, Engineering, Statistics, or other technical field

 

For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future.  All full-time employees are also eligible for equity compensation and for benefits.
Annual Salary Range
$218,540—$283,780 USD

You’ll Love: 

  • Industry-leading compensation package
  • Excellent medical, dental, and vision coverage
  • A rewarding 401k program
  • Flexible vacation policy
  • Roflex - Flexible and supportive work policy 
  • Roblox Admin badge for your avatar
  • At Roblox HQ: 
    • Free catered lunches five times a week and several fully stocked kitchens with unlimited snacks
    • Onsite fitness center and fitness program credit
    • Annual CalTrain Go Pass

Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.