We are seeking a highly motivated individual to join the AV team at Snowflake.  This role will report into the Sr. Manager of Audio Visual and join a growing team within the IT Operations organization. 

• Will work independently without supervision
• Works with a high degree of integrity and accountability.
• Results oriented, leveraging metrics to make strategic decisions.
• Calm during high stress situations
• Looks for problems to fix rather than waiting for items to break
• Seeks professional development opportunities within the AV space.
• Strong collaboration skills and works well with others

RESPONSIBILITIES / DUTIES :

• You will support, and maintain the digital collaboration systems, including professional audio and Video-Conferencing solutions
• Document and maintain accurate records of AV system configurations, equipment inventory, and service requests. 
• On site support of remote new builds and room refreshes and act as the liaison between Snowflake and outside integrators
• Plan and execute live events- including company all hands.
• Partner with Platform Team, Network Services, and multiple vendors in setup, configuration, and troubleshooting of key AV platforms in conference rooms and large event spaces.
• Help run and support our Customer Experience Center
• Project management of North America new AV office build outs. The ability to read wiring diagrams, schematics, and blueprints will be key.
• Build Knowledge based Articles on common issues within the AV space.
• Evaluate new technology with strategic partners for standards implementation.
• Analyze day to day operations for potential automation processes. 
• Executive meeting Support
• Up to 30% travel required for this job.

QUALIFICATIONS / EXPERIENCE:

• Deep understanding of Zoom support and Zoom Rooms.
• Experience running live events, with the ability to run video, audio.
• Intermediate knowledge of audio and video components, signal types, cables
• Understanding of Extron, Biamp, QSC, JBL, Shure, Poly, Logitech
• Experienced with network Dante Audio
• Strong verbal and written communication skills
• Knowledge of GSuite and ServiceNow.
• Experience with Certified Technology Specialist (CTS) certification and/or any other AV industry certifications highly preferred.
• Experience supporting C level executives

Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.