As a Collection Analyst, you will collaborate with business partners to ensure that the credit and collections process functions smoothly and efficiently. This role will be instrumental in the collections of outstanding accounts receivable and all other aspects of collections.  You will be responsible for resolving customer billing issues and for reducing accounts receivable delinquency, along with other credit management functions.

We are looking for a highly organized, self-motivated individual who has a proven capability of prioritizing multiple responsibilities while meeting goals and deadlines. This role will be a key contributor to an exciting, fast-paced, high growth organization. We are looking for someone with a positive attitude and a desire to help strengthen our collection process to scale with the company’s long-term goals.

WHAT YOU'LL DO

Perform analysis of collection practices and develop process improvements.

Work with our internal sales team and other cross functional teams as well as outside customers to resolve credit and collection issues as well as help improve processes.

Perform outbound collections in a professional manner with a focus on customer service while adhering to Company Policy

Analyse delinquent accounts, prepare weekly reports on high-risk accounts and make resolution recommendations.

Prepare and analyse reports for bad debt- assist with invoices, credit memos and other adjustments as necessary.

Participate in and support systems improvements and focus on streamlining the collection process.

Develop, implement and maintain desktop procedures for ongoing credit and collection activities.

WHAT YOU'LL NEED

3+ years of collections experience along with high-tech/IT industry experience

Experience of supporting Credit and Collections on a global level

Excellent communication skills, both written and verbal, and strong customer service approach

Must be self-motivated, flexible and be able to change priorities in a challenging and fast-paced environment within minimal supervision.

Detail-oriented mindset with strong organizational and time management skills

Proficiency in Microsoft Excel and ERP software

Bachelor’s degree in accounting, Finance, Business Administration, or related field