Build the future of data. Join the Snowflake team.
As companies migrate to the Cloud and as the need to access an ever increasing volume of Data/Content to deliver insights and impact to their business increases, Snowflake is in a unique position to deliver on the Data Cloud.
The Snowflake Marketplace enables any company/user (“Consumers”) to seamlessly discover and access valuable Data/Applications/Functions from other companies (“Providers”) via Listings.
As a Marketplace Operations Associate / Lead in Poland, you will be a key driver of the growth of the Snowflake Marketplace, in a fast changing environment.
YOU WILL:
- Manage several customer-facing workflows and interactions to ensure a trusted and vibrant Marketplace (core of the role).
- Identify and implement improvements to the Product and Operations processes to enable us to scale.
- Once ramped up you are expected to be able to coach a handful of Specialists in Poland, covering EMEA and APAC customers, and working closely with the rest of the team in the USA.
- Drive ad hoc projects / initiatives to address gaps and opportunities, e.g., Operational Improvements. You will work closely with Sales/Business Development and Product teams.
CORE RESPONSIBILITIES:
- Review listing Content to ensure it meets our policy guidelines. Review Native Applications to ensure that they meet our Functionality requirements, which requires mounting the application and testing its functionality.
- Communicate/troubleshoot directly with Providers via email or zoom calls to help them onboard successfully, by highlighting policy, quality and product requirements.
- Proactively conduct outreach and communications with Marketplace Providers or Consumers to collect feedback, resolve customer problems, and guide users through Marketplace experience.
- Learn and maintain a thorough working knowledge of Snowflake product features, provider policies, listing flows and CRM tools.
- Identify internal Process, Policy or Product fixes from metrics, analyses, and quality control reviews. Seek out answers internally and take initiative to implement operational solutions and/or work closely with Product by filing detailed bug reports (reproduction steps, logs, queries, etc.) to expedite product fixes.
PREFERRED EXPERIENCE:
- Bachelor's degree (BA or BS); Engineering, Computer Science or related a plus
- 5-8+ years of experience as in an Analytical, Product Specialist, Technical Consulting, Technical Solutions Partner, Technical Customer Support or Quality Assurance role in a technology company (Marketplace or Applications store experience is a plus)
- Expert SQL skills (e.g., Joins, Subqueries, Constraints) – using SQL on a daily basis to solve problems and build dashboards (Python, Scala or Java are a plus)
- Excellent written and verbal communication skills
- Comfortable problem solving with customers live via Zoom calls
- Product and Operational mindset, i.e., able to deconstruct large problems into smaller more manageable steps and to diagram new/existing workflows into visual representations (e.g., Lucid, Visio, Confluence)
- Experience with public/private/hybrid cloud and understanding of common ETL (Extract Transform Load) activities