As a Practice Manager, you are engaged at the account level in providing visibility, service reviews and reporting through all phases of the implementation lifecycle. You will work hand-in-hand with senior stakeholders on opportunities to improve our service and delivery. You will work across customer organizations and multiple Snowflake teams to ensure customers’ applications are well designed and scale to the needs of their business. Success is defined by the PMs ability to develop a quality service strategy per customer, capture and report on key metrics, identify upsell opportunities and quickly become the client’s trusted advisor.

AS A PRACTICE MANAGER AT SNOWFLAKE, YOU WILL: 

• Be responsible for both services sales enablement/execution and services delivery success for your accounts, focus on both quarterly bookings targets (for Professional Services & Training) and utilization targets
• Own the services delivery roadmap (proposals, closing services opportunities and delivery)
• Develop scope and associated SOWs for customer services engagements
• Own, manage and communicate the operational relationship with assigned clients
• Manage key client projects by communicating effectively with project team members, management and project stakeholders on status, issues, risks, and project goals and objectives
• Lead internal and client meetings with thorough documentation and rigorous follow-up
• Manage client and project documentation, communications, meetings and required meeting follow-ups
• Track metrics around infrastructure performance and service requests
• Continually seek to improve
• Prepare and present service reports to clients
• Create, implement and track relationship roadmaps
• Drive alignment with executive sponsors and/or customer stakeholders
• Collaborate with other delivery partners (SIs, GSIs, other PS orgs, etc) in support of project delivery
• Serve as the initial point of escalation for customer and project team 
• Own project outcomes and manage project financials (revenue forecasting and expense management)
• Build strong cross-functional relationships within Snowflake GTM teams (legal, deal desk, account teams, sales, PS&T leadership - including workload services - and partner team)
• Help create and execute on the overall vision for service delivery and client satisfaction
• Determine areas for process improvements within both the client and Snowflake
• Work with key stakeholders to implement and document

OUR IDEAL PRACTICE MANAGER WILL HAVE: 

• 8+ years of experience in a Services Delivery role (or similar capacity) dealing with complex, technical implementation projects
• Direct experience in the Data Warehousing, Business Intelligence and/or Cloud field
• Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, advertising, and business development
• Strong organizational skills, ability to work independently and manage multiple projects simultaneously
• Bonus Points: Experience in a client support and advisory technical role (solution architect, system administrator, technical account manager or equivalent)

WHY JOIN OUR PROFESSIONAL SERVICES TEAM AT SNOWFLAKE: 

• Unique opportunity to work on a truly disruptive software product
• Get unique, hands-on experience with cutting-edge data warehouse technology
• Develop, lead and execute an industry-changing initiative
• Learn from the best! Join a dedicated, experienced team of professionals