We are seeking an experienced Sales Development Operations Manager to help us scale a global, best-in-class Sales Development organization by supporting strategy development, delivering organizational insights, and owning flawless execution of initiatives that make our SDRs more productive and efficient. SDRs at Snowflake conduct outbound and inbound prospecting activities to generate qualified meetings and pipeline for Snowflake’s sales organization.

This role will report into the global Sales Development Operations & Enablement team, with a specific focus on Snowflake’s APJ sales development team and broader go-to-market operations in the region. 

You might be a Sales Operator looking to get closer to the front-lines of pipeline generation, a revops consultant looking for the next rocket ship ride, or an analytics pro with a passion for sales. 

YOU'RE A GREAT FIT IF YOU:

• Have 5+ years of experience in marketing ops, sales ops, or business operations/analysis 
• Understand how IT, sales, marketing, finance, and sales planning interweave with the SDR function
• Can prove your ability to translate data into meaningful insights that drive business outcomes
• Can demonstrate your ability to define and deliver on a project plan, while proactively identifying and removing blockers to project success
• Understand how to translate business process changes into meaningful documentation
• Possess the following technical skills:
• Salesforce Sales Cloud administration, reporting & dashboarding
• Outreach sales engagement administration
• Excel proficiency (intermediate-advanced)
• SQL proficiency (nice to have)
• Tableau proficiency (nice to have)

WHAT YOU'LL DO:

• Planning
• Play a key role in the headcount, quota, and territory planning process both quarterly and annually
• Support compensation plan design and administration
• Execute territory alignment updates within CRM and maintain reporting on regional coverage of the sales team
• Proactively provide insights on actuals vs. plan and prepare VP-level presentations
• Partner closely with the Director of Sales Development, APJ on strategy and investment decisions
• Process
• Define and implement enhancements to the lead-to-opportunity funnel process
• Educate cross-functional teams (sales operations, marketing, field sales) on the SDR motion and significant process changes
• Measure and optimize marketing to SDR handoffs and SDR to sales handoffs 
• Author business process documentation in LucidChart, Google Slides, and Google Docs
• Partner with the SDR Enablement lead in APJ on communications and training across the SDR team in APJ
• Systems
• Author business requirements documentation for IT to execute enhancements within Snowflake’s core sales & marketing systems
• Design and conduct User Acceptance Testing to ensure technical solutions meet business requirements
• Scope and evaluate the need for new technologies specific to the APJ SDR team