As a ServiceNow Specialist you will be the bridge between the business stakeholders and IT. You must have the ability to translate technical needs into technical specifications, design and develop solutions, test and deploy them into production. You have a passion for working cross functionally and building solutions to support business processes and data flows and strength in solving platform issues with expert troubleshooting skills. This role will work closely with multiple departments and other business partners, as well as Executives in Security, IT, HR , Finance and Workplace.
This role is based in our Pune Office and 4 days a week in-office attendance is required

WHAT YOU WILL BE DOING

• Implement ServiceNow platform and cross-platform integration solutions based on ServiceNow best practices while maintaining out of the box (OOTB) upgradeability 
• Developing, installing, and troubleshooting ServiceNow applications
• Perform code reviews to ensure that the quality bar is being met with regard to coding standards, integration, extensibility, and security.
• Serve as a lead subject matter expert and champion in driving the industry best practices for evolution of the company’s ServiceNow instance and integrated tools
• Assist in maintaining detailed documentation of application design and code generation techniques used to train other developers on ServiceNow system software.
• Provide input into the IT Roadmap, including the ServiceNow rollout, implementation of new modules, and major upgrades
• Lead discussions and investigations regarding new ServiceNow features and functionality, contribute to recommendations for process improvements and keep application users informed about system functionality and enhancements
• Being team player in ServiceNow platform upgrade, clone and maintenance processes
• Analyze and provide solutions to technical problems
• Responsible for designing and implementing enterprise IT projects in ServiceNow. Duties include:
• Create Technical Design Documents, process flow diagrams
• Provide active inputs in requirements gathering and process mapping workshops. 
• Drive UAT Demo Sessions with Business
• Working with technical leads to transform and develop ServiceNow design and implementation documents;
• Serve as a primary liaison between the business stakeholders and lead;
• Facilitate review sessions with functional owners and end-user representatives Participate in end to end implementation planning including project management, issue management, communication and change management Write and review QA and UAT test scripts 
• Assist with development of test scripts and coordinate test efforts for post-sprint testing, UAT, regression testing, etc.
• Assist in creating training materials and documentation for ServiceNow users including release notes

WHAT WE NEED TO SEE

• A Bachelor’s / Master degree (preferably with an emphasis  Information Systems, Computer Science), or equivalent experience
• Minimum 3+ years of direct experience working with ServiceNow administration as a Developer/Senior Developer/Specialist at a firm or corporation
• Overall experience of 6+ years or more as a Developer/Senior Developer/Specialist or Business Systems Analyst with internal systems.  
• Experience with ITSM, ITBM, CMDB, HRSD and GRC Applications in ServiceNow
• Experience with custom application development in ServiceNow
• Highly developed written and verbal communication  & interpersonal skills
• Strong attention to detail, goal-oriented & should know how to adapt to changing requirements.  
• Commitment to excellent customer service & strong focus on quality. 
• Successful in dealing with company personnel at all levels
• Expert leadership and collaboration skills with the ability to participate in any cross-functional team and build relationships with multiple stakeholders, both internally and externally with users ranging from executive to line level
• Ability to work independently and with a team
• Project Management experience with Agile/Scrum methodologies is good to have.
• Open to work in overlapping hours if required