STG Labs is hiring for a Fraud and Abuse Analyst to support its affiliated company, SurveyMonkey. SurveyMonkey, owned by Symphony Technology Group (STG), is building a brand new Center of Excellence in Bangalore, India. As such, if you are successful in the recruiting process, you will initially be employed by STG Labs, a subsidiary of STG.
SurveyMonkey is a global leader in online surveys and forms that empowers people with the insights they need to make decisions with speed and confidence. It’s fast, intuitive feedback management platform connects millions of users worldwide with real-time AI-powered insights that drive meaningful decisions. SurveyMonkey provides answers to more than 20 million questions every day so that people and organizations can attract new audiences, delight customers, create advocates, and extend their competitive advantage in the marketplace. It’s vision is to raise the bar for human experiences by amplifying individual voices. Learn more at surveymonkey.com.
What we’re looking for
SurveyMonkey’s Trust and Security team is multidisciplinary and is led by our Head of Security. The team rolls up into the legal and corporate affairs team under the VP of Privacy and Security. As a data platform business, the privacy and security teams often operate on the leading edge of compliance, where regulations struggle to keep pace with technology and the rules get fuzzy. So if this sounds like something you'd be passionate about and you have a burning desire to work in a hands-on environment with terrific people, we'd love to have you on board.
As a Security Analyst, you will help defend SurveyMonkey’s products against misuse. This role reports to the Head of Security and is responsible for day-to-day fraud & abuse monitoring and evaluation. You will become a subject matter expert in our product abuse trends and use this knowledge to advocate for solutions and predict outcomes with new feature development.
You will work to identify and categorize new trends and communicate your findings to cross-functional stakeholders across the organization, including Data Science and Machine Learning Engineering, Global Payments, Product, Legal, and Customer Support.
What you’ll be working on
- Monitor fraud-related alerts across a diverse set of technologies and assess root cause and risk
- Validate and analyze fraud and abuse-related detections and predictions daily
- Own content review workflows and optimization, including overseeing updates to internal tools as needed
- Identify emerging fraud and abuse trends, investigate new abuse vectors, and recommend potential solutions
- Collaborate with machine learning and data science teams to identify opportunities to improve models or predictions
- Partner on policy updates and evolve policy execution
- Participate in threat modeling sessions to identify potential abuse-related concerns prior to product launches
- Monitor and report key performance metrics and make data-driven recommendations
- Embody a collaborative and consensus-driven approach to decision-making.
- Analyze abuse & fraud patterns and recommend improvement to detection and response processes
- Participate in wider policy implementation and maintenance across privacy and security teams
- Manage incident response as needed on a rotational basis.
We’d love to hear from people with
- 2-4 years Trust & Safety or fraud-related experience working for in SaaS or a related industry
- Familiarity with platform abuse-related issues and mitigations
- Ability to evaluate abusive content and take action without close supervision
- Exemplify our core Trust & Security team values (integrity, accountability, and discretion)
- Be a respectful, team-oriented contributor
- Excellent written and verbal communication skills
- Strong orientation toward problem solving and decision-making in an open and collaborative environment that will benefit the organization as a whole
- Comfortable dealing with ambiguity and conflicting priorities
- Ability to respond to occasional event escalations during non-business hours
Nice to Haves
- Project management experience
- Basic familiarity with SQL
Why work with SurveyMonkey? We’re glad you asked
SurveyMonkey is a place where the curious come to grow. It is building an inclusive work environment where people of every background can excel no matter their time zone. SurveyMonkey weaves worker feedback into everything it does to create forward-looking packages and an award-winning culture, including best workplace for parents, its annual holiday refresh, its annual week of service, and its C.H.O.I.C.E Fund.
Our commitment to an inclusive workplace
STG Labs and SurveyMonkey are equal opportunity businesses committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our workers because that is what drives curiosity, innovation, and the success of our businesses. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
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