Robotics Support Engineer

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Robotics Support Engineer

Here at sweetgreen’s Automation Team we’re at the forefront of restaurant automation. Our meal assembly automation - the Infinite Kitchen - operates daily at several of our sweetgreen locations across the country, but we are just getting started.

As we expand our footprint of Infinite Kitchens, we are seeking a Robotics Support Engineer to provide technical support, troubleshoot issues and help empower our restaurant head coaches to ensure the smooth operation of our Infinite Kitchens across the country.

This is an ideal role for someone with a breadth of experience and interest in robotics, mechanical systems and software. 

This is a full time role based in Boston with up to 25% travel to our restaurants.

What You'll Do:

  • Respond to support tickets, investigate issues and provide guidance to our store operators and maintenance technicians.

  • Respond to the tech support phone line during regular working hours, in addition to answering calls off-hours.

  • Debug incoming support tickets and determine the appropriate field response.

  • Specify and document tests for technicians to run after maintenance tickets are complete.

  • Guide restaurant operators or third party technicians remotely through repair tasks, debugging and testing

  • Monitor Datadog dashboards, debug detected issues and create maintenance tickets where appropriate.

  • Create documentation for common tech support responses and repair tasks

  • Spend time in-restaurant learning to perform simple field repairs, enabling you to effectively train and guide others.

  • Identify repeated issues, improve documentation for responding to these issues, and report them to design engineering as opportunities for improvement.

  • Re-create tough to diagnose issues in our lab environment

  • Run tests for new ingredients in the Infinite Kitchen

  • The work schedule follows an A/B schedule. Week A: Mon-Thurs 7am-4pm, weekend on call. Week B Tues-Fri 7am-4pm with evenings on-call.

  • Compensation: $20-$27.5 per hour which corresponds to $80k-$110k annually with a 65hr week guaranteed schedule inclusive of on call time

Who You Are:

  • Hands on experience with mechanical repairs and/or working in a lab / machine shop

  • Proven competence interpreting data and making data driven decisions

  • Experience debugging robotics, industrial automation or other mechatronics systems

  • Experience examining software logs to make decisions for mechanical systems

  • Experience scripting with a common programming language (Python/C/C++)

  • Excellent communication skills; comfortable communicating over e-mail, the phone, on video calls and in-person.

  • Eager to take on technical challenges when the answer might not be immediately apparent.

  • Tenacious problem solver

What you'll get:

  • Highly competitive pay + bonus plan
  • Three different medical plans to suit your and your family's needs
  • Dental and Vision insurance
  • Flexible PTO plan
  • 401k program
  • Employee HSA and FSA
  • Complimentary greens
  • An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food
  • To live the sweetlife and celebrate your passion + purpose
  • A collaborative team of people who live our core values and have your back
  • A clear career path with opportunities for development, both personally and professionally
  • Free sweetgreen swag

Come join the sweetlife!

About sweetgreen

sweetgreen is on a mission to build healthier communities by connecting people to real food. We passionately believe that real food should be convenient and accessible to everyone. Every day in each sweetgreen, our 3,500 team members make food from scratch, using fresh ingredients and produce delivered that morning. And in our local communities, we’re committed to leaving people better than we found them. We’re in the business of feeding people, and we’re out to change what that means.

sweetgreen participates in the federal government's E-Verify program to determine employment eligibility. To learn more about the E-Verify program, please click here.

Salary range for this role:
Starting salary range based on experience
$20—$27.50 USD
 
 
sweetgreen provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
 
California residents: Review our applicant privacy notice HERE.
 
sweetgreen participates in the federal government's E-Verify program to determine employment eligibility. To learn more about the E-Verify program, please click here.
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