Customer Experience Coordinator
At Teads, we think differently. We are diverse and celebrate each other at every turn. We learn quickly, evolve constantly, and innovate every day. We praise creativity and authenticity. We believe that equality in the workplace drives progress and that the sum of our parts is the glue to our whole.
We are a collection of over 1000 people who possess different values, beliefs, experiences, backgrounds, preferences, and behaviors, and together, we are just getting started. We are The Global Media Platform.
About the Role
As a member of the Customer Experience team, the Customer Experience Coordinator is an entry level function and will be part of a team responsible for every phase of the customer journey. This includes, but is not limited to, reporting on key client metrics, executing screenshots and assisting with other support activities.
Outcomes
The Customer Experience Coordinator will be responsible for achieving the following outcomes within the first year:
- Within 1 month of hire: successfully complete formal onboarding program.
- Within 3 months of hire: demonstrate ability to manage basic tasks within allotted deadlines.
- Within 6 months of hire: demonstrate full autonomy on basic tasks.
- Within 9 months of hire: identify areas of inefficiency and establish projects and processes to improve that area.
- Within 1 year of hire: demonstrate basic understanding of the full customer experience.
Responsibilities
The ultimate aim of the Customer Experience Coordinator is to achieve the outcomes listed above. In order to achieve those outcomes, we imagine that the Customer Experience Coordinator will spend their time in the following ways:
Activation and Delivery
- Executing screenshots and demos for customers
- Implementing third party ad server pixels into our creative enhancement studio for campaign tracking purposes
- Manipulating reporting to address the specific needs of our customers
- Managing basic projects based on current business needs
Qualifications
- Bachelor’s Degree, Associate Degree or equivalent work experience preferred
- Has a proven track record of exceptional time management – effectively plans long-term and big picture projects, while maintaining day-to-day effectiveness
- Continually promotes and achieves high standards of quality at work, applies attention to detail to execution and constantly looks for problems to solve and ways to improve
- Has a track-record of meeting (or surpassing) ambitious goals in a fast-paced, competitive environment over a sustained period of time.
- Demonstrates comfort engaging with strategic clients, is an avid problem solver, proactive and a creative thinker
- Has some understanding of the intricacies of tactical systems and processes (e.g., third party ad servers, verification vendor platforms, DSPs, Salesforce, etc.)
- Cultivates and maintains strong, productive relationships with a range of internal and external stakeholders
- Possesses exceptional written and verbal communication skills
- Takes a collaborative approach to their work; understands the limitations of their own perspective and works hard to understand the interests/perspectives of others
- Team player
===== ABOUT TEADS ======
Teads operates a leading, cloud-based, end-to-end technology platform that enables programmatic digital advertising across a global ecosystem of quality digital media. Teads’ modular platform allows partners to leverage buy-side, sell-side, creative, data, and AI optimization technologies as an end-to-end solution.
For advertisers and their agencies, Teads offers a single access point to buy the inventory of many of the world’s best publishers. Through exclusive global media partnerships, Teads enables advertisers and agencies to reach 1.9 billion unique monthly users* in brand-safe, responsible advertising environments while improving the effectiveness and efficiency of digital ad transactions.
Teads partners with the leading marketers, agencies, and publishers through a team of 1000+ people in 30 countries.
We're committed to creating a dynamic work environment that values diversity and inclusion and represents employees across various skill sets. We embrace contributions from all ages, sexes, races, ethnicities, religions, sexual orientations, and gender identities.