Customer Experience Platform Excellence Professionals - Gulf & EU

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about 2 months old

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Ready to learn more about us?
We were founded in 2010 with a dynamic and agile start-up spirit. The trust of around 30 million customers and 250,000 sellers has made us the first decacorn in Turkey. Our success is backed by renowned investors such as Alibaba, General Atlantic, Softbank, Princeville Capital and several sovereign wealth funds. In 2022, we opened our first dedicated international office in Berlin and expanded to Amsterdam, Luxembourg and London. And that's just the beginning!

Tech at the root
We believe that technology is the driver and e-commerce is the outcome. Thanks to the dedication of our team, we have become one of the top 5 e-commerce companies in EMEA and one of the fastest growing worldwide. We currently deliver over 1.5 million parcels daily to 27 countries.

Growth is in our DNA
As a young and dynamic company, we are constantly growing and expanding. With Trendyol Tech, one of the leading R&D centres, Trendyol Express, the fastest growing delivery network, Dolap, the largest platform for second-hand goods, and Trendyol Go, our instant food and grocery delivery service, we are gearing up to become the world's leading e-commerce platform.

Focused on positive impact
Our vision goes beyond business success. We strive to make a sustainable and positive impact on our customers, business partners, and society. By digitizing merchants and SMEs, helping businesses grow, and promoting women's economic empowerment, we are dedicated to creating a better future.

ABOUT THE TEAM
Being a much-loved brand means putting customers first and designing every process around them, while remaining attractive to the sellers in our ecosystem.

The Customer & Seller Experience Team analyzes the needs of customers and suppliers, and offers solutions to increase their satisfaction and loyalty. They also design end-to-end customer experience journey for existing and new business models, and strive every day to help Trendyol to become a loved brand by knowing team processes inside out!

We are all working with the same purpose: To create a positive impact in our ecosystem by enabling commerce through technology.

YOUR MAIN RESPONSIBILITIES

  • Monitoring and maintaining Trendyol Group region-specific applications(especially GULF and Europe), mobile web, and websites by regularly checking for any bugs, identifying them, and ensuring their correction
  • Testing the processes/pain points of new features, reviewing current processes, identifying pain points, and ensuring necessary actions are taken
  • Analyze benchmarking data, perform detailed analysis and comparison of benchmarking data to identify gaps, trends, and opportunities for improvement
  • Collaborating with product teams based on findings/actions, tracking and reporting on the created backlog, and providing regular updates to the teams
  • Comparing international sites with the Turkish market, identifying differences/pain points, and proposing action items
  • Being informed about A/B tests conducted by product teams, communicating findings to relevant teams, and tracking the results
  • Prioritizing and tracking the impact of findings/actions appropriately, adding them to the backlog, and monitoring progress.

    • QUALITIES WE'RE LOOKING FOR

  • Bachelor's or Master’s Degree from a reputable university preferably in Engineering, Management, Business, Economics and other quantitative studies
  • Min. 2 years of process improvement, project management, process excellence work experience preferred
  • Strong experience in interpreting both quantitative and qualitative results of analyses, believing data is the most powerful tool for informed decision-making
  • Excellent communicator who can build relationships with a diverse set of stakeholders
  • Excited to work with different functions within the company
  • Highly analytical and comfortable with complex data sets, creative problem solver who thrives with ambiguity
  • Excellent Command of English
    • JOIN US AND
    * Take responsibility from day one and develop your skills with a talented and diverse international team.
    * Experience open communication, flexibility, and a start-up spirit in our unique culture.
    * Tackle big challenges in e-commerce with Agile practices and encourage growth by learning from mistakes.
    * Join creative and focused teams that prioritize collaboration and problem-solving.
    * Access our extensive training platform for continuous learning and personal growth.
    * Benefit from the support of a global team of experts with mentoring and professional development opportunities.
    * Focus on talent and potential, not just job titles.
    * Connect with teammates regardless of physical distance through events, meetings, and social activities.
    * Enjoy competitive benefits such as Trendyol shopping budget, central and international office locations, and top-of-the-line technical equipment.


    We're looking forward to receiving your application!

    We embrace a hybrid working model that seamlessly blends the best of both worlds—remote productivity and the collaborative energy of our vibrant offices. Every month, we gather at our offices once to work side by side, fostering in person communication and embracing the camaraderie that fuels our team spirit. These sessions are crucial for teamwork in solving complex issues, socializing, learning from each other, and experiencing our culture.

    Each division has a pre-set optional office day each week. Based on our preferences, we come together at our offices at our discretion as an opportunity to feel more team spirit, immerse in our culture, and familiarize ourselves with our way of workings.

    We offer the opportunity for a two-month full remote work program, allowing you to work from abroad, during the summer period (July to August).

    This working model applies to our hybrid job postings; on-site roles require being based in an office work environment.


    Discover more about our #LifeatTrendyol and our culture on our Website, LinkedIn and YouTube channels.

    At Trendyol, we believe in the power of an inclusive workplace. We value diversity and believe that every team member contributes to our vibrant culture. Our platform is for everyone, and so is our workplace. We encourage the representation and amplification of diverse voices in our business, as it allows us all to thrive, contribute, and shape the future together.