Because you belong at Twilio

The Who, What, Where and Why

As a Developer Educator at Twilio, your job is to challenge and empower developers to build the future of communications. We're looking for someone who can own the experience for educational resources to help our developer customers get their jobs done as painlessly as possible. In this role, you may find yourself rewriting existing content, advocating for developers to internal partners, building a new sample application, authoring new tutorials, shepherding API reference documentation out the door, assisting with the launch of a new feature, or reviewing the work of a fellow Developer Educator or our external contributors. You understand the importance of building empathy for Twilio’s developers, and will have opportunities outside the day-to-day to learn what developers experience firsthand, whether that is leading a Superclass training event or supporting a hackathon. 

Who?

• You're an educator at heart who loves teaching developers how to build amazing things. You have some experience producing technical documentation, either for an internal or external audience. Through writing technical blog posts, documentation, support tickets, or even READMEs you've realized the power — and challenge — of writing technical content. You’ve also felt that unique satisfaction when a developer learns something new thanks to what you wrote.
• 4+ years experience as a developer, running web services at scale. You understand deployment processes and the expectations developers have when integrating with a system like Twilio’s. You advocate internally for ways they can be improved to make all developers’ lives easier.
• You’re a data-driven decision maker who finds the data you need to advocate for what is best for developers. Data has helped you inspire design teams to think more like researchers. You’ll collaborate with the DX researcher and analyst to make sure the content you’re creating is informed by results in data.
• A meticulous eye for detail: accuracy, conciseness, consistency, and relevance. 
• You enjoy collaborating with teammates and multi-functional teams.
• Your passion for technology inspires you to explore your curiosity; you love learning new things. 
• You find a fast-paced, constantly iterative environment engaging and stimulating.

What?

As a Developer Educator, you’ll live the Twilio Magic by:

• Empower Others: Successfully educating developers is not achieved until they are empowered to take the next step. A devotion to our developer community and your partners is the key to our success.
• Ruthlessly Prioritize: Documentation improvements can feel infinite. You must prioritize and measure which of your efforts make the biggest impact to Twilio’s developer community.
• Wear the Customer’s Shoes: Start with listening. Spend the time to deeply understand developers and tackle problems from their perspective. Earn trust with internal teams to champion what’s right.

Why?

Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed, and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion, and innovation, and we want you and your ideas to thrive at Twilio. Come join us.

Where?

We employ diverse talent from all over the world, and we believe phenomenal work can be done anywhere. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.