Because you belong at Twilio.

The Who, What, Why and Where

Twilio is seeking a HRIS Analyst to be a key contributor on the HR Technology team. The person in this role will primarily focus on Workday production support.  In addition, this individual will help rollout HR system projects. Reporting to the Head of HR Technology, this position is critical in supporting Twilio’s rapid growth.

Who?

Twilio is looking for a person who lives the Twilio Magic and has demonstrated a track record of supporting Workday in a fast paced, ever changing environment.  They also have:

• Bachelor’s degree with 2+ years of experience working with Workday.
• Working knowledge of Workday HCM modules.
• Must be a self-starter, collaborative, highly motivated, able to shift directions quickly when priorities change.
• Ability to think through problems and deliver against very tight deadlines.
• Must be detail-oriented, analytical and have a system thinking approach to problem solving, basic understanding how things affect one another in an overall system.
• Familiarity with agile methodology.
• Customer service oriented and meet defined SLAs.

What?

As a HRIS Analyst, you will live the Twilio Magic values:

• Be an owner: Perform day-to-day administration of Workday including configuration, testing and troubleshooting issues. Support projects such as the compensation cycles, performance reviews and open enrollment. Write reports, maintain security and load ad-hoc data loads using EIB.
• Write it down: Evaluate end-user requirements and document processes as well as maintain the document library. Communicate and train system end users on necessary functions.
• Empower others: Manage testing by working with cross functional partners and identifying test scenarios, develop test scripts, and execute testing in support of system and user acceptance testing.
• Wear the customer’s shoes: Provide support to end-users on Workday and other HR systems, self-service, and other general inquiries regarding system use and function, escalate issues as needed.
• Don’t settle: Ensure data integrity by looking into process improvements and utilizing Workday functionality.
• No shenanigans: Support SOX compliance efforts by ensuring process and data integrity.

Why?

This position will be an integral part of the HR Technology team which plays a critical role to Twilio’s growth by providing HR system functionality to our end users including self service, data transactions, reporting capabilities and automation of data flows to other downstream systems.  This team is always iterating and improving our processes.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

Where?

This position will be located in our beautiful office at 1801 California St. in Denver, CO. You will enjoy our incredible perks: catered meals, snacks, game room, ergonomic desks, access to our building fitness center, monthly All Hands and more. You will also be part of a company that believes in small teams for maximum impact; that strives to balance work and home life; that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, and can draw the owl and not be beholden to one playbook.

About Us

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.