Because you belong at Twilio

The Who, What, Where and Why

Twilio is growing rapidly and seeking a Sr. Manager to be a leader in Twilio’s critical R&D Finance team. This high-visibility role gives you an opportunity to work with senior Engineering leaders, including Twilio’s CPO, to drive investment intensity and organizational efficiencies among our platform/infrastructure teams. As the Sr. R&D Finance Manager, Platform, your ability to build a deep business partnership with the senior most Engineering Leaders, to clearly communicate the current state of the business and to develop engineering strategy in partnership with the Chief Engineer and Product Officer will determine your success.

In this role, you will derive strategic analysis and insights to develop the infrastructure for measuring ROI and investment returns for Twilio’s Engineering organization. You will partner with Engineering Leaders to drive cost competitiveness by establishing and executing against efficiency targets, manage budget and spend for engineering teams, and produce insightful analytics to inform management decisions around key strategies such as cloud strategies and vendor optimization. Additionally, you will partner cross-functionally with other teams (Finance, Sourcing, Business Operations, etc.) to drive cost optimization initiatives for the company. You will have a significant impact on how Twilio analyzes Platform performance and makes investment decisions in our infrastructure. 

Who?

Twilio is looking for an experienced leader who has:

• 6+ years of relevant analytical and management experience in Tech / SaaS Product Finance, FP&A or technology investing (VC/PE/fund).
• Extensive experience working with SaaS / PaaS infrastructure; understanding of cloud-based architecture solutions
• Fluent understanding of Product P&L dynamics, unit economics, and common SaaS / PaaS metrics along with budget management
• Exceptional analytical skills and clear thinking; the ability to synthesize financial insights into relevant actionable items by building scalable processes 
• Experience navigating operational complexity across multiple product lines/engineering teams
• Strong communication skills; ability to summarize complex data and experience with presenting to C-level and Senior Leadership in a manner that induces decision-making
• Demonstrated ability to work cross-functionally and in a matrix environment

What?

Sr. R&D Finance Manager, Platform you will:

• DRAW THE OWL: Be responsible for defining and implementing an engineering framework used to evaluate technical infrastructure investment level and measure investment returns (ROI)
• BE BOLD & EMPOWER OTHERS: Partner with Engineering Leaders to drive cost competitiveness across the company tech stack by establishing and executing against efficiency targets and metrics
• DON’T SETTLE: Define strategic analyses to uncover and drive operational and process improvements within the Engineering organization (e.g. Product Lifecycle Management, engineering overhead, tech debt reduction, etc.)
• BE AN OWNER & RUTHLESSLY PRIORITIZE: Own budget setting and management, including standard financial reporting and analytics for Engineering teams
• NO SHENANIGANS: Analyze and develop variances from planned/forecasted results. Identify trends, anomalies, pursue explanations, and provide recommendations for corrective action.
• WRITE IT DOWN: Utilize technical and communication skills to create charts and graphs for visual understanding of data for the leadership team
• BE INCLUSIVE: Participate and fuel leadership discussions with insightful analytics to inform and drive key strategic decisions
• EMPOWER OTHERS: Partner cross-functionally to deliver on company priorities such as technical strategies (e.g. cloud strategies, vendor optimization, cost improvement, other organizational efficiencies, etc.)

Why?

Twilio is a complex, high-growth, quickly evolving business. Visibility into our infrastructure strategies and investments are critical to ensuring that the company scales optimally. Your ability to partner with Engineering Leaders to deliver a framework for ensuring sufficient infrastructure investment and to drive business optimizing solutions, will play a critical role in driving the long-term success of Twilio. We need a leader who is passionate about technical solutions and eager to expose important trends that will help shape Twilio’s future direction.

Where?

This position will be located in our beautiful office at 375 Beale Street in San Francisco. You will enjoy our incredible perks: catered meals, snacks, game room, ergonomic desks, massages, Wednesday Night dinners, monthly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.