Fraud Operations Analyst

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about 3 years old

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ABOUT VARO
Varo is an entirely new kind of bank. All digital, mission driven, FDIC insured, and designed for the way our customers live their lives.

We're on a mission to bring financial inclusion and opportunity to all hard-working Americans. Through our mobile app, we offer premium bank accounts that have no minimum balance requirement or monthly account fees, high-interest savings accounts, short term lending and solutions to help customers stretch their paycheck, build credit and start saving. Our tech-first products are designed to make money work for everyone and help customers and communities build greater financial resiliency.

Varo is distinct from other fintechs: we've made history as the first and only consumer fintech to be granted a full national bank charter by the Office of the Comptroller of the Currency (OCC).

Varo Bank represents the evolution of a new generation of banks that are born from innovation and built on technology to empower consumers and businesses.

Our team combines the best of both consumer tech and banking, and we’re wildly passionate about helping our customers. Our teams are based in San Francisco and Salt Lake City. Privately held, we’ve raised over $482M to date, from leading institutional investors and strategic partners including Warburg Pincus, The Rise Fund, Gallatin Point Capital, Harbourvest Partners, Progressive Insurance, and Russell Westbrook Enterprises.

Varo is entrepreneurial, collaborative, enthusiastic, customer-oriented, fast-paced, and multicultural.  This is an open and relatively flat organization that puts an emphasis on collaboration, sharing ideas and information. For a relatively early stage company, Varo is grounded in a strong set of values and takes pride in the diversity of its employees and board. 

Varo. A bank for all of us.

ABOUT THE FRAUD TEAM
We are currently growing our ever expanding fraud team and are seeking fraud professionals to help grow a fully functional mobile bank. As a core member of the team you will have a unique opportunity to learn, design, and build something amazing supporting seamless and frictionless consumer experience, while reducing risk exposures, financial losses, and the protection and security of user financial information. We are searching for highly engaged, inspired professionals who are excited to creatively solve problems, build sustainable cross functional partnerships, promote and contribute to the organization's value proposition within a rapidly growing financial technology start-up environment.

ABOUT FRAUD OPERATIONS ANALYST THE ROLE
The Fraud Operations Analyst role supports the strategic development and execution of early upstream fraud detection, prevention, mitigation and investigative analysis consistent with established risk model procedures, while supporting customer growth and reduced friction. Qualified candidates would offer the following skills; basic business logic with recognized experience in a financial institution environment, fraud detection and mitigation efforts, technical knowledge to include use of 3rd party tools, dynamic investigative practices, and an ability to assess data analytics supporting account and transaction level review and appropriate decisions. The position plays an important role as part of daily review of multi transaction types, conducting research, while making appropriate notes supporting next step decisions.

Candidate should have ability to develop and sustain internal cross functional relationships, while also engaging with financial industry partners and law enforcement.  Below summary will outline additional responsibilities.

WHAT YOU'LL DO

  • Review transaction level reporting and take appropriate account action, to include conducting detailed research on linked accounts creating similar fraud risks. Identify and compile trends allowing for detection model adjustments and operational efficiency gains.  Summarize and document findings for senior leadership.
  • Support operations group with applicable reviews and provide valued insight around pending referrals on account applications with an emphasis towards managing risks, reduced false positives, while growing account base. Identify trends allowing for detection model adjustments and operational efficiency gains.  
  • Drive improved performance on established Fraud KPI’s supporting achieving desired function objectives.  
  • Support assessment of mobile deposit functionality against existing operating practices and determine opportunities to enhance processes and practices, while maintaining risk tolerance levels. Capture trends and support recommendations for enhancing best practices and operating standards.  
  • Act as designed POC for resolving customer inquiries related to adverse account actions and assist with appropriate and timely decisions in respect to maintaining relationship and/or parting ways, consistent with the Varo user agreement, regulatory and historical account activity.
  • Review daily risk rules alerts and take appropriate account level actions. Communicate and drive awareness of current fraud trends and provide recommendations regarding fraud risk model revisions.Provide feedback regarding active trends and observations, while sharing critical analytical analysis results, articulate recommendations for forward thinking solutions.
  • Demonstrate flexibility and work collaboratively to deliver high quality and timely service.
  • Manage multiple tasks effectively by balancing high productivity, sense of urgency and delivering quality work product.
  • SKILLS AND EXPERIENCE THAT'LL HELP YOU BE GREAT

  • Passion for promoting a culture of customer first.
  • Ability to multitask, establish priorities with an attention to detail in a fast-changing environment.
  • Basic knowledge of banking and loan products and financial industry regulations.
  • Excellent communication skills both verbal and written, proven creative problem-solving skills.
  • Collaborative spirit and relational work style with proven operating success in a diverse team environment.
  • Positive attitude, enthusiasm, professionalism and strong work ethic with high-level of integrity and ethics.
  • Experience working with Falcon Alerts, highly desired.
  • OTHER NICE TO HAVES

  • Deep analytical skills, including experience with applications; SQL, Tableau, Looker, Python, Google Sheets, advanced linking tools such as Maltego & I2 with an ability to break down and format large data sets.
  • Conduct high quality assessment of SAR/UAR reporting and prepare filing with appropriate regulatory agencies.
  • Advanced writing skills with experience in creating operating policies & procedure documents.
  • Interviewing experience with recognized certifications from leading industry organization. [W/Z, CFI, CFI]   


  • CULTURAL ALIGNMENT
    Varo is entrepreneurial, collaborative, enthusiastic, customer-oriented, fast-paced, and multicultural.  This is an open and relatively flat organization that puts an emphasis on collaboration, sharing ideas and information. For a relatively early stage company, Varo is grounded in a strong set of values and takes pride in the diversity of its employees. 

    OUR CORE VALUES
    Customers First: Understand the problems our customers are trying to solve. Respond with a sense of urgency. Build relationships that result in loyalty. Be data and insights-driven. Test everything. Achieve results through strong execution. Build a product people love.  Assess new initiatives with the customers’ interest in mind. Act with empathy. 

    Take Ownership: Bias towards action. Have high standards. Be accountable for the results of your work, our product, our company. Trust others to own it.

    Respect: Treat others how you want to be treated. Listen first before being heard. Speak the truth even when it's not easy. Assume best intentions. Bring your full self to work.

    Stay Curious: Ask why. Dare to make things better. Learn something new each day (even from mistakes). Be open to growth. Develop creative solutions.

    Make it Better: Think big. Set high goals. Work towards long term value rather than short term wins. Create change. Be resilient.


    Varo is an equal opportunity employer. Varo embraces diversity and we are committed to building teams that represent a variety of backgrounds, perspectives, and skills. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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    Beware of fraudulent job postings!
    Varo will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide work with Varo.  If you suspect you have received a phony offer, please e-mail [email protected] with the pertinent information and contact information.