Pure Paws Hudson Square is seeking a full-time Practice Operations Manager

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• All the benefits you deserve—medical, dental, vision, retirement—plus an employee pet discount because we know your pets are family, too
• Paid time off. Catch your breath with paid holidays and PTO
• Leadership opportunity. Work directly with practice leadership dedicated to supporting development of your management and leadership skillset

Who are we looking for?

Core qualities:

• Growth mindset – a leader who takes initiative, welcomes feedback, and always seeks avenues for continuously improving
• Independent leader looking for opportunity to take ownership of work and lead by example
• Team approach – puts the team / community first and thrives in a collaborative environment
• Drives results – identifies opportunity areas, develops action plan and executes
• Effective time management, organization, multi-tasking and attention to detail
• Strong communication and conflict resolution skills with staff and clients
• Passionate about great customer service
• Comfortable with computers and software (e.g., Teams, Microsoft Office, Slack, etc.)

Must have strong capabilities in: balancing needs of business and staff, organization and prioritization, data management & interpretation, problem-solving, computer systems (our practice management system), and the ability to both formulate plans and drive results on your own and in conjunction with the leadership team.

Schedule: Full time position, expect 35-40 hours per week. Typical schedule Monday through Friday, with occasional after-hours meetings and Saturdays. Flexibility and discretion in creating schedule.

Pay: $30-$35/hr. based on experience and skillset

Requirements & Responsibilities: 

•  Reports directly to Regional Operations Director (Elena Rohner) and Medical Director (Dr. Rebecca Kurtzman)
• Opportunity for promotion to Practice Manager pending performance and demonstrated results growing the practice
• Responsibilities include helping to run day-to-day operations with a major focus on hospital growth initiatives
• Maintaining team focused on client growth and retention activities (e.g., health reminder outreach, forward booking, rescheduling canceled appointments, Google reviews and online reputation)
• Collaborate with Marketing Lead to drive successful Marketing campaigns
• Client service – ensure practice is offering premium, white glove client experience
• Support Medical Director and Operations Director in resolution of staff conflicts
• Support Medical Director with administrative duties required to run practice

Benefits:

We’re dedicated to your well-being and offer a comprehensive package and professional development opportunities to support your work and home life. These include:

• Competitive salary
•  Medical, dental, vision, and prescription drug benefits for you and eligible dependents
• Paid time off for full-time employees
• 401(k) plan
• Continuing education allowance for licensed technicians
• Guardian voluntary benefits