Pure Paws Hudson Square is seeking a full-time Practice Manager 

What to Expect

As you join our mission, expect to provide leadership and structure to our team of veterinarians, technicians, and support staff, and to work directly with hospital leadership dedicated to supporting development of your management and leadership skillset. With a solid understanding of the veterinary industry, and prior experience overseeing hospital operations, you'll be responsible for leading with clarity, managing multiple priorities, and contributing directly to the ongoing excellence of the hospital and the well-being of the animals we care for.

Who are we looking for?

• Core qualities:
• Growth mindset – a leader who takes initiative, welcomes feedback, and always seeks avenues for continuously improving
• Independent leader looking for opportunity to take ownership of work and lead by example
• Team approach – puts the team / community first and thrives in a collaborative environment
• Drives results – identifies opportunity areas, develops action plan and executes
• Effective time management, organization, multi-tasking and attention to detail
• Strong communication and conflict resolution skills with staff and clients
• Passionate about great customer service
• Comfortable with computers and software (e.g., Teams, Microsoft Office, Slack, etc.)
• Must have strong capabilities in: balancing needs of business and staff, organization and prioritization, data management & interpretation, problem-solving, computer systems (our practice management system), and the ability to both formulate plans and drive results on your own and in conjunction with the leadership team.
• Previous management experience in a veterinary setting is preferred.

Schedule:
Full time, salaried position (approx. 40 hours per week). Typical schedule Monday through Friday, with occasional after-hours meetings and Saturdays. Flexibility and discretion in creating schedule.

Pay:
$85,000 - $100,000 per year, determined by the candidate's skills, experience, and qualifications. Eligibility for up to 15% performance-based annual bonus.

Requirements & Responsibilities:

• Oversee day-to-day operations, with a primary focus on hospital growth initiatives, including:
• Maintaining team focus on client growth and retention activities (e.g., health reminder outreach, forward booking, rescheduling canceled appointments, Google reviews and online reputation)
• Collaborate with Marketing Lead and Marketing partner to drive successful Marketing campaigns
• Client service – ensure practice is offering premium, white glove experience to all clients.
• Manage hospital operations in collaboration with Partner Doctor, Medical Director, and Operations Director.
• Scope includes personnel management (e.g., hiring, training, development, performance mgmt. and resolution of staff conflicts), scheduling, inventory management and administrative duties required to run practice.
• Guide and coach team members toward continuous improvement, maintaining a strong commitment to the client experience.
• Demonstrate initiative in balancing the needs of both the business and the staff.

Benefits:

We’re dedicated to your well-being and offer a comprehensive package and professional development opportunities to support your work and home life. These include:

• Competitive salary
• Medical, dental, vision, and prescription drug benefits for you and eligible dependents
• Paid time off for full-time employees
• 401(k) plan
• Guardian voluntary benefits