Receptionist

Petersen Pet Hospital is hiring a full-time front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care. 

 

What to Expect 

 As you join our team, expect to be supported in your work and home life with: 

• A comprehensive benefits package, including medical, dental, and vision insurance 

• Paid time off and a 401(k) plan for full-time employees 

• Professional development opportunities  
• Employee pet discounts

Salary: From $15/hr.

Schedule: 36-40 hours per week, including rotating Saturdays

Key Responsibilities:  

• Greet clients and their pets, and complete the appointment sign-in process.

• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments. 

• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders.

• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior. 

• Assist in maintaining cleanliness and organization to ensure a positive client experience. 

Qualifications: 

• Previous experience as a veterinary receptionist or medical office assistant preferred  

• Strong organizational and multitasking skills 
• Ability to maintain a calm, professional, and positive demeanor   

About Petersen Pet Hospital
Petersen Pet Hospital in Hiawatha, Iowa is a beautiful, progressive, 8 doctor small animal practice. We are AAHA Accredited, Fear Free, pocket pet friendly upscale practice with an old-fashioned ethic of kindness, quality and caring. Our doctors and team are dedicated to making a visit to our practice a low stress event for our patients and their owners and our client testimonials attest to our success. Led by Dr. Petersen, Dr. Saunders and Dr. McGuinty, our veterinarians are well educated and experienced. Most of all, they simply love animals. They are backed by a skilled support team that is friendly and enthusiastic.