Associate Director - Incidents Prevention

Shopping furniture online can be an amazing experience but shipping all kinds of furniture across multiple countries can have its challenges. This is where we come in - As Incidents Prevention team, our mission is to deliver an incident free shopping experience to our customers by enabling our supplier partners with the latest industry solutions or working directly on supply chain improvements. As senior manager in our team, you will be a leader for all things incidence prevention, leading our industry experts with a focus on next generation packaging & quality solutions at scale. 

In addition to complex problem solving and team development, you are a true team player, working closely as functional leaders with other internal key organizations. We are looking for an experienced, entrepreneurial, data driven manager who can work well cross-functionally, develop and coach team members, and develop & implement scalable solutions to protect our customers and enable our suppliers. At Wayfair, we pride ourselves on having managers who enjoy getting their hands dirty and love being a utility player. Their desire to understand not only Wayfair’s vision but also immerse themselves in day-to-day activities have made Wayfair successful and an amazing place to work.

What You'll Do

• Represent the wider team: as a leader of the incidents prevention team, you represent the whole team internally & externally on senior level on all things incidents, influencing stakeholders effectively
• Drive meaningful impact: you own a large space, looking after damage, quality & process related incidents for Wayfair Europe, shaping how we address them in future
• Build a high performing, dynamic team: Develop a team of industry experts that continuously pushes for new solutions and works closely with internal senior stakeholders
• Be an organizational mastermind: work closely with our functional counterparts such as Partner Operations or Warehousing to review their current supply chain strategies, influencing their roadmaps with the customer experience in mind
• Create best-in-class solutions: Ensure you and the teams develop new packaging and quality solutions that drive impact in the short term but are sustainable levers in the long term for our suppliers 
• Look after our planet: Working in our sector gives you the unique opportunity to pave the way to sustainable shopping; working with experts to release the next green material or identify a greener production method are key for long term success
• Craft unparalleled Value Propositions: ensure our warehouses and suppliers have access to the best-in-class materials & services at a great price and service level
• Enable a diverse set of internal stakeholders: Execute a cohesive strategic plan in a matrix organization with ownership divided across specialized team which requires understanding, influencing, and motivating many different teams and individuals
• Continuously improve on performance: ensure that the team is working on high impact projects by deep diving into data and identifying trends and monitoring impact of newly implemented solutions and steering the business accordingly
• Own your space: you will be handed a great opportunity to shape the innovation function of the team over years to come. Owning this space with high confidence whilst being humble will ensure the teams success

What You'll Need

• Extensive relevant experience (6+ years), for instance e-commerce; familiarity with packaging, quality standards, or supply chain operations is a plus
• Ability to thrive in a high growth, entrepreneurial, and ambiguous environment
• Proven track record of leadership, taking ownership, and driving results
• Track record of ability to coach and lead a diverse team
• Ability to develop, articulate, and execute strategy for more than one subject
• Ability to multi-task and work well within a dynamic organization
• Ability to negotiate effectively with senior internal & external stakeholders
• Collaborative working style and ability to develop and coach people
• Ability to communicate across all levels of the organization
• Full professional proficiency in German strongly desired

About Us

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.