We’re seeking highly analytical, passionate, and self-motivated individuals to join our Global Partner Support team. Also known as “The Desk,” the Global Partner Support team drives critical components of Wayfair’s supplier support strategy - our team members serve as the external ambassadors who support the supplier-partners that feed Wayfair’s vast assortment, and leverage internal partners to execute our strategic vision of offering best-in-class support to an ever-growing supplier base. As an associate on the Desk, you will work at the core of E-commerce: operating at the intersection between customers, suppliers, and technology!
More specifically, in this role, you’ll engage daily with our ever-growing supplier base (20K suppliers driving +$10BN in revenue) and execute projects that feed our group’s strategic priorities (like developing a training curriculum to support new teammates, identifying process improvement opportunities, and collaborating with our tech team to enhance our supplier facing platforms.
What You'll Do
- Act as the go-to person for our suppliers as they resolve day-to-day issues, and provide support by training and educating them on the use of Wayfair tools
- Work effectively across our global team to ensure efficient collaboration
- Build rapport with our suppliers and internal stakeholders
- Think critically about our internal processes, proposing and implementing solutions to improve efficiency, effectiveness, and the overall supplier experience
- Test new, innovative ideas in pilot programs, identifying patterns and recommending improvement opportunities
What You'll Need
- 1-3 years of E-commerce, corporate retail, management consulting, tech, sales, support or general account management experience preferred
- Articulate and persuasive communication skills, both written and verbal
- A track record of successful project and relationship management skills
- Innovative problem-solving skills, plus the ability to dissect and determine root causes of problems, then implement solutions
- Ability to multi-task and thrive in a fast-paced environment
- Proven ability to quickly get up to speed
- Growth mindset and enthusiasm about professional development
Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.
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About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: https://www.wayfair.com/careers/privacy). If you have any questions regarding our processing of your personal data, please contact us at [email protected]. If you would rather not have us retain your data please contact us anytime at [email protected].