Associate Job Description
We’re seeking highly analytical, passionate, and self-motivated individuals to join our Partner Desk team. “The Desk” drives critical components of Wayfair’s supplier support strategy - our team members serve as the external ambassadors who support the supplier-partners that feed Wayfair’s vast assortment, and leverage internal partners to execute our strategic vision of offering best-in-class support to an ever-growing supplier base. As an associate on the Desk, you will work at the core of E-commerce: operating at the intersection between customers, suppliers, and technology!
More specifically, in this role, you’ll engage daily with our ever-growing supplier base (12K suppliers driving +$1.5BN in revenue) and execute projects that feed our group’s strategic priorities (like developing a training curriculum to support new teammates, designing and implementing improved processes for the team, and identifying new technology features to be developed in our workflow management system).
Following your first ~6-9mos on The Desk, you’ll be assigned a portfolio of suppliers, and will begin to strengthen your Partner Development skills on SRM@Scale, e.g., managing, growing, and strengthening the partnership with Wayfair’s supplier base.
What You'll Do
- Act as the go-to person for our suppliers as they resolve day-to-day issues, and provide support by training and educating them on the use of Wayfair tools
- Work effectively across our global team to ensure efficient collaboration
- Build rapport with our suppliers and internal stakeholders
- Think critically about our internal processes, proposing and implementing solutions to improve efficiency, effectiveness, and the overall supplier experience
- Test new, innovative ideas in pilot programs, identifying patterns and recommending improvement opportunities
What You'll Need
- 0-2 years of E-commerce, corporate retail, management consulting, tech, sales, or general account management experience preferred
- Articulate and persuasive communication skills, both written and verbal
- A track record of successful negotiation and relationship management skills
- Innovative problem-solving skills, plus the ability to dissect and determine root causes of problems, then implement solutions
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.