Wayfair is looking for a driven and entrepreneurial leader to lead our North America workplace operations team at our Technology Development Centers (TDCs). Wayfair believes everyone deserves a home they love, and that furnishing your home should be a source of fun, not anxiety. We apply the same philosophy to our work environments and strive to create a home away from home where our teams can thrive. The ideal candidate for this role is a talented, dynamic, driven leader who can effectively work cross functionally throughout the organization while leading through an operations management team. This role has high exposure to senior leadership and will help shape a workplace vision that reflects the identity and values of Wayfair, enables productivity, and leverages our workplace to attract top talent across our North American sites. 

What You'll DO:

• Develop the workplace environment vision and strategies for our North America Technology Development field in collaboration with the Community Experience team, leadership, stakeholders and our greater employee population. 
• Hire and lead a workplace operations team for our North America Technology Development sites in Austin, Mountain View, Toronto and Seattle. 
• Delivery Results with Agility - lead team to deliver best-in-class employee experience in our technology field offices. Monitor SLAs, feedback, and data to assess the effectiveness of employee experience programs to ensure resources are optimally sourced and deployed. Provide recommendations for future strategies to optimize the workplace experience. 
• Collaborate with business leaders to maintain a consistent pulse on business plans, establish priorities, and allocate resources in a manner that aligns with larger company objectives
• Oversee complex projects that drive improvements to the employee’s workplace experience. Proactively identify business needs, gain alignment on objectives, scope, timing, and resources
• Cultivate a team culture of respect, empathy and inclusion. 

What You'll Need:

• Bachelor’s Degree, preferably in a business-related field.   
• 5+ years leadership experience.    
• Experience with complex operational, process, and performance improvement projects with a proven ability to translate strategy into action that drives clear and measurable outcomes. 
• Ability to lead and influence in a highly matrixed organization, with excellent relationship management skills. 
• Ability to effectively lead a team.
• Strong communication, organizational, analytical, critical thinking, and team building skills. Strong ability to quickly adapt and address complex challenges in collaborative and creative ways
• Position requires domestic/international travel.