Pay: $17.31/hr + 10% Annual Bonus
Benefits:
- Medical, Dental, Vision coverage starts day 1
- $5,250 in eligible Tuition Reimbursement
- Employee Discount
- 401(k) with company match up to 4%
- Paid Time Off
- Paid Parental Leave
- Paid Day of Voluntary Service
What You'll Do
- You will screen real-time queues and identify fraudulent transactions, based on qualitative and quantifiable attributes.
- Develop proficiency and flex across scheduled and/or prioritized fraud-related tasks to provide optimal coverage.
- Balance accuracy and attention to detail, all while ensuring a timely verification and decision-making process.
- Collaborate cross-functionally with other internal departments to process related issues as they arise.
- Conduct internet research with third-party tools, social media platforms, and Google to determine whether an order is fraudulent.
- Analyze personal KPI trends and build on continued coaching moments from management, trainers and peers.
What You'll Need
- Strong internet research skills and the ability to interpret data in multiple systems with acute attention to detail
- High level of confidence when using judgment in decision making, especially when recognizing non-obvious patterns
- You have the ability to work effectively with peers and manager and contribute positively to team dynamic
- Proactive work ethic and initiative to constantly improve processes and service to customers
- Proven ability to work autonomously in fast-paced, dynamic environments
- 2+ year college degree
- 1-2 years of experience in risk management, e-commerce operations, or customer service
Who We Are
At Wayfair, we care about the safety and comfort of our customers, and that doesn’t just apply to our selection of products. Our Fraud Team protects our customers’ experience and preserves our bottom line - all while collaborating in a fast-paced and gratifying environment. The Fraud Team works proactively within our Order Management Operations team, to monitor real-time fraud queues and identify high-risk transactions. We are quick and continuous learners and extremely detail-oriented.
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.