Wayfair is seeking French Bilingual Customer Service Representatives to join our amazing remote service team!
The ability to fluently communicate in French and English with customers on the phone and through email is a requirement to be considered for this role.
Pay:
- The hourly rate for this role is at least $16 an hour with TWO types of bonuses
- Quarterly performance bonus of up to $2,000
- Quarterly Ready to Serve Reward $500
Benefits:
- Medical, Dental, Vision coverage starts day 1
- Paid Time Off
- Paid Parental Leave
- $500 referral bonus per hire - we’re always looking for great people to join our team!
- $5,250 in eligible Tuition Reimbursement
- Employee Discount
- 401(k) with company match up to 4%
- Paid Day of Voluntary Service
What you'll do:
- Build a relationship with the customer throughout the call and exceed customer expectations.
- Service customers with post-order issues (returns, replacements, refunds, delivery status, back ordered items, and any issues with fulfillment)
- Use conflict management skills and maintain professional composure
- Identify areas of improvement and convey trends in customer calls to leadership
- Navigate multiple software applications and technologies simultaneously
What You'll Need:
- Passion for helping others
- Strong problem-solving skills
- Excellent communication and relationship building skills
- A successful track record working in a high-volume fast paced environment
- Regular and reliable attendance
- Ability to maintain internet speed of at least 25 Mbps (download) and 5 (upload) using a hard-wire Ethernet internet connection (no WiFi)
- A workspace that is free from noise or distraction (Wayfair provides all necessary computer equipment)
A Day in the Life of a Wayfair Customer Service Consultant
The Customer Service Team works in a fast-paced environment to monitor customer orders and ensure a seamless experience for our customers. In the event a customer should contact our support team via phone, email, chat, or social media, we empower our Customer Service Team to resolve the issue the first time the customer contacts us.
At Wayfair, our award-winning Customer Service Team strives to drive results, win together and always be improving. We have a relentless customer focus, collaborate effectively with one another and adapt and grow through continuous improvement regularly. The Customer Service Team offers multiple career growth paths within Wayfair.
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.