Full Time Associate, (Back of House)

Location: 3232 Lake Ave Suite 1, Wilmette, IL 60091

Compensation for this role starts at $18/hour.

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Overview:

As a Logistics & Inventory Associate (Back of House), you’ll be a vital part of keeping Wayfair’s Physical Retail stores running smoothly. You’ll manage inventory flow, unload shipments, and maintain product accuracy to ensure our customers have a seamless shopping experience. When needed, you’ll also step into customer-facing roles to support curbside pickups and returns. This role calls for strong attention to detail, comfort in a fast-paced warehouse setting, and the ability to handle heavy merchandise safely and efficiently. If you’re highly organized, dependable, and eager to contribute to operational excellence, this could be the perfect fit for you.

What Does a Logistics & Inventory Associate Do?

• ⏰ Demonstrate Reliability: Be present and punctual for your full shift every day. This commitment helps ensure our customers get the support they need when they need it. When unexpected situations arise, proactively communicate and plan ahead whenever possible.
• 📦 Receive and Process Shipments: Unload incoming furniture and products, including moving large, heavy items safely. Accurately process and document inventory details.
• 🤝 Customer Engagement: Own the customer experience for curbside transactions, carry-outs, pickups, and returns. Use POS systems effectively to keep these interactions smooth & positive. Step in to assist customer-facing operations as needed, helping ensure a seamless and welcoming experience for all Wayfair guests.
• 📋 Ensure Inventory Accuracy: Use scanning technology to record carton-level details like product condition, quantity, and store location.
• 🔄 Monitor Order Management: Track both in-store and online orders handled through back-of-house operations to ensure they are fulfilled on time.
• 🚚 Manage Inventory Movement: Pick, stage, and move products from storage to sales floor while keeping everything organized and in its proper place.
• ⚙️ Support Operational Excellence: Work with store teams to resolve inventory discrepancies, maintain stock accuracy, and uphold Wayfair’s commitment to efficiency.
• 🦺 Adhere to Safety Standards: Follow all safety protocols for lifting, equipment use, and warehouse operations to keep the work environment safe for everyone.

You’ll Thrive in This Role if You Have:

• 🎓 Education: High School Diploma or equivalent required.
• 🏬 Retail or Warehouse Experience: At least 6 months in a retail backroom, warehouse, distribution, or logistics environment is preferred.
• 💪 Physical Capability: Able to lift up to 50 pounds unassisted and move items weighing 150 pounds or more with equipment or team lifts. Comfortable working in a warehouse or back-of-house environment most of the shift.
• 📱 Technical Skills: Experience with scanning technology and order management systems is a plus.
• 🔄 Adaptability and Problem-Solving: Ready to adjust to changing processes and take initiative to troubleshoot inventory or logistics challenges.

 

Additional Physical and Environmental Requirements:

• 💪 Physical Activity: Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling.
• 🧎 Mobility & Movement: Frequent stooping, kneeling, and crouching throughout the day.
• 📦 Lifting Ability: Must be able to lift and/or move up to 50 lbs regularly.
• 👀 Vision Requirements: Includes close, distance, color, and peripheral vision; depth perception and the ability to adjust focus.
• 🌡️ Temperature Flexibility: Comfortable in environments with varying temperature conditions.
• 🔊 Noise Tolerance: Occasional exposure to moderate noise levels and physical activity.
• ⚠️ Safety Awareness: Minimal exposure to workplace or environmental hazards—must adhere to all safety protocols.
  
  

What are the Benefits*?

• 💰 Competitive Pay: Earn competitive compensation with regular opportunities for performance-based increases.
• 🚀 Career Growth: Access professional development and advancement opportunities to help you grow with us.
• 🩺 Health Benefits from Day One: Medical, dental, and vision insurance coverage starts on your first day.
• 🌴 Time to Recharge: Start accruing paid time off immediately—because work-life balance matters.
• 💼 401(k) with Company Match: We’ll match up to 4% to help you plan for your future.
• 🎓 Tuition Reimbursement: Eligible after 6 months of employment—learn, grow, and get support along the way.
• 🛒 Wayfair Employee Discount: Save big on the pieces you love—plus get 10% off at our in-store restaurant 🍽️.
• 👶 Parental Leave Options: Choose from paid and unpaid leave plans to support your growing family.
• ✨ And So Much More*: We’ve got more good stuff where that came from! NOTE: our full-time roles receive the full benefits package above, while part-time or seasonal team members may have modified offerings. Your recruiter or in-store team can help with any questions!