Guest Experience Host

Location: 3232 Lake Ave Suite 1, Wilmette, IL 60091

The entry pay rate for this position is $17.00/hr.

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Overview:

At Wayfair, we believe great experiences start the moment someone walks through our doors. As a Guest Experience Host, you’ll be the first and last impression for every guest and team member who enters our store. From offering a warm welcome to helping monitor safety and store standards, you’ll play a key role in creating a seamless, secure, and friendly in-store experience. If you thrive on human connection, are naturally observant, and love delivering standout service, you’ll feel right at home here.

What Does a Guest Experience Host Do?

• 🛎️ Deliver Hospitality-Level Service: Go beyond expectations to ensure every guest feels valued, respected, and supported. Whether you’re greeting at the entrance, resolving concerns, or helping someone find their way, you’ll treat every interaction as a chance to leave a lasting positive impression.
• 👋 Create a Welcoming Vibe: You will ensure every visit starts and ends on a high note. Offer assistance, answer questions, and set a friendly, professional tone for the entire team.
• 💬 Support Customer & Team Needs: Assist guests with wayfinding, field inquiries, and surface feedback or concerns to store leadership. Be a go-to source for in-the-moment support—whether for customers or your teammates.
• 📞 Tackle Admin Tasks with Care: Answer store phones, check voicemails, help with device check-ins, and support internal communication needs. Document and escalate security or safety incidents with accuracy, professionalism, and confidentiality.
• 🛡️ Enhance Asset Protection Awareness: Keep a watchful eye on store activity and flag behaviors that may indicate policy violations, theft, or safety risks. Work closely with the Asset Protection (AP) team to maintain a secure environment.
• 🚨 Uphold Safety Standards: Conduct routine safety walks and monitor for potential hazards in both front-of-house and back-of-house areas. Respond promptly and appropriately to safety incidents and escalate issues when needed.
• 🎥 Oversee Security & Access: Manage check-in procedures for associates and visitors, monitor security desk operations, and use store cameras to oversee key entry and exit points.

You'll Thrive in This Role if You Have:

• 👥 People-First Energy: 1+ years of experience in retail, hospitality, or customer-facing roles—where you made others feel seen, supported, and welcome.
• 📢 Strong Communication Skills: You can clearly and professionally communicate in person and in writing, adjusting your tone as needed for guests, associates, and leaders.
• 🧠 Situational Awareness: You’re observant, tactful, and know when to escalate concerns. You recognize when something is “off” and respond with care and confidence.
• 💻 Tech-Savviness: You’re comfortable using Google Suite tools like Gmail, Sheets, and Forms—and ready to learn new systems if needed.
• ⏰ Dependable Flexibility: Available for a retail schedule including mornings, evenings, weekends, and holidays. You show up on time and bring your A-game to every shift.
• 🌟 Hospitality Mindset: Background in hospitality or high-end service environments is a big plus. You bring warmth, attentiveness, and a solutions-focused attitude to every interaction ensuring guests feel truly cared for from start to finish.

Additional Physical and Environmental Requirements:

• 💪 Physical Activity: Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling.
• 🧎 Mobility & Movement: Frequent stooping, kneeling, and crouching throughout the day.
• 📦 Lifting Ability: Must be able to lift and/or move up to 50 lbs regularly.
• 👀 Vision Requirements: Includes close, distance, color, and peripheral vision; depth perception and the ability to adjust focus.
• 🌡️ Temperature Flexibility: Comfortable in environments with varying temperature conditions.
• 🔊 Noise Tolerance: Occasional exposure to moderate noise levels and physical activity.
• ⚠️ Safety Awareness: Minimal exposure to workplace or environmental hazards—must adhere to all safety protocols.
  
  

What are the Benefits*?

• 💰 Competitive Pay: Earn competitive compensation with regular opportunities for performance-based increases.
• 🚀 Career Growth: Access professional development and advancement opportunities to help you grow with us.
• 🩺 Health Benefits from Day One: Medical, dental, and vision insurance coverage starts on your first day.
• 🌴 Time to Recharge: Start accruing paid time off immediately—because work-life balance matters.
• 💼 401(k) with Company Match: We’ll match up to 4% to help you plan for your future.
• 🎓 Tuition Reimbursement: Eligible after 6 months of employment—learn, grow, and get support along the way.
• 🛒 Wayfair Employee Discount: Save big on the pieces you love—plus get 10% off at our in-store restaurant 🍽️.
• 👶 Parental Leave Options: Choose from paid and unpaid leave plans to support your growing family.
• ✨ And So Much More*: We’ve got more good stuff where that came from! Our full-time roles receive the full benefits package, while part-time or seasonal team members may have modified offerings. Your recruiter or in-store team can help with any questions!