About Wayfair Professional (aka Wayfair B2B): Wayfair Professional is the ‘gated’ experience of Wayfair dedicated to all business customers.  We organize our customer base and corresponding offering (site and sales) into 7 industry verticals, prioritizing our Interior Design, Commercial Office and Contractor experiences. In 2021, we expect to generate $2B in GRS and we are on a journey to being a $5B+ business by 2025 (+30% YoY growth), with over a $300B opportunity to cover across North America and Europe over the subsequent 10 years. 

Wayfair Professional is looking for an experienced leader to guide the growth, strategy, and adoption of our attached services, including products like protection plans and assembly. We aim to provide best in class offerings for our customers and are making significant investments in these new products to differentiate ourselves in the marketplace. As the Manager, B2B New Services, you’ll be the B2B business champion and work alongside our partner teams to manage our existing suite of services, advocate for product enhancements, and launch de novo solutions to better meet our customer’s needs.

What You'll Do

• Responsible for the strategy and execution of our existing commercial warranties business, as well as growing utilization of 3rd party assembly partnerships through our B2C home services team. Includes:
• Cross functional partnership with Engineering and Operational teams to improve the customer experience
• Testing into new customer and sales team messaging
• Pricing strategy for our commercial offerings
• Focus heavily on adoption of these offerings, innovating our approach to continue delighting our customers
• Function as the B2B lead for these services in close coordination with B2C partners
• Represent B2B in company wide planning as Wayfair continues to innovate and improve upon our attached services experience
• Serve as “voice of the B2B customer” / B2B advocate within larger projects managed by other functions

What You'll Need

• A successful self-starter with experience launching new product/service offerings
• Given the strategic and cross-functional nature of this role, the qualified candidate must have strong quantitative and analytical skills, the ability to communicate effectively at all levels of seniority and a collaborative mindset. 
• Can simplify complex processes/concepts to drive understanding and alignment both internally and externally to our customers
• Experience working in a matrix environment and managing cross-functional projects required. 
• Experience working in a fast-growth company or shaping your own work plan
• Bachelor’s degree and 5+ years of experience required

About Us

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.