CastleGate Forwarding (CGF) is a fast growing digital freight forwarding organization within Wayfair's broader CastleGate Logistics network. We offer a full suite of international shipping services (Asia consolidation, Ocean freight, Drayage, Customs Brokerage, Cargo Insurance, etc.) that aims to provide Wayfair suppliers with turn-key Freight Forwarding services that are predictable and reliable, so they can scale their business.
The Role
As a Sales Operations Senior Associate, you will join a new team and play an instrumental role in building it to suit the needs of CastleGate’s rapidly growing freight forwarding capabilities. Supplier onboarding is the first step in a multiple year relationship with our suppliers - it is a vital cog in setting our suppliers up to succeed within the Wayfair ecosystem. While we sign hundreds of suppliers every year, you will own and grow our supplier onboarding capabilities, working with internal and external stakeholders to create a seamless onboarding process and experience for all suppliers.This role will require cross-functional stakeholder engagement, innovation, and strong analytical skills.
What you’ll do
- Create revised and improved onboarding process flow to support growing supplier count
- Collaborate on establishing refined KPIs to manage improvement of onboarding funnel performance
- Work cross-functionally with other teams to develop key onboarding and other supplier performance metrics
- Set reporting cadence of supplier ramp up time frame in conjunction with Operations and Partner Operations groups
- Coordinate between teams when a supplier concern has no clear solution and multiple teams will need to work together to find one
- Help identify opportunities to simplify or automate resolutions to supplier onboarding challenges. Inform the CGF tech roadmap of opportunities to develop supplier-facing self-service solutions that can eventually be made available on Partner Home
What you’ll need
- Bachelor’s degree and 2+ years of experience in operations management, logistics, supply chain, consulting, or other fast-paced and entrepreneurial environment
- Demonstrated record of taking ownership and responsibility for driving successful results
- Ability to define scope and build out a clear work plan to investigate and solve ambiguous problems
- Experience engaging multiple cross-functional stakeholders with competing priorities
- Ability to juggle multiple projects at once and the skills to prioritize ruthlessly
- Experience working with, analyzing, synthesizing, and presenting data with clarity and recommended actions
- Experience in working in the Freight Forwarding or Ocean Carrier industry a plus
- Comfort leading supplier calls and driving meetings with senior leaders
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.