Candidates for this position may be based in Toronto or Boston and will be expected to comply with their team's hybrid work schedule requirements.

Who We Are

The UX Writing team at Wayfair is central to the company's commitment to offering an intuitive shopping experience for all our customers. This role falls under the umbrella of the Global Experience Design (GXD) community at Wayfair, which encompasses Product Design, User Research, and UX Writing. Together, we steer Wayfair's vision of becoming the go-to destination for home essentials, ensuring that everyone feels at home, no matter where they are. Join a cohesive unit that celebrates knowledge-sharing, inclusivity, and growth.

Dive deeper into the world of Wayfair’s GXD community through our Wayfair Design Blog. This dynamic team is spearheaded by Simone Orlowski and Betsy Bland. 

What You’ll Do

• Architect a seamless shopping experience through coherent UX writing across all storefront platforms.
• Participate in the development of Wayfair's new CMS, Block Builder, ensuring a consistent and intuitive user experience.
• Work with cross-functional teams, including UX Research, Systems, Accessibility, and Platforms, to craft comprehensive digital strategies.
• Create content models for designers.
• Establish a content matrix for consistent messaging across all platforms
• Oversee and guide a team of UX writers, ensuring top-down strategy alignment and prioritization in line with organizational goals.
• Engage in cycle-to-cycle projects, maintaining an alignment with the company’s tech and business objectives.
• Act as a mentor, guiding junior team members through projects, helping to shape the nature of the work, set expectations, and ensure delivery.
• Engage in occasional travel (<10%) for summits and group events to connect with the wider team and stakeholders

What You'll Need 

• Boast 8+ years of experience in UX writing, copywriting, technical writing or a related field and 2-3 years of experience in people management. 
• Thrive when facing substantial, undefined challenges, carving out actionable plans and ensuring their successful execution.
• Are adept with industry-standard tools, including content management systems and organizational platforms like JIRA.
• Hold a bachelor’s degree in English, journalism, library science, communications, marketing, or a related domain (or have equivalent professional experience).
• Possess a deep understanding of experience design essentials like journey maps, content audits, user flows, competitive analyses, and content hierarchies.
• Appreciate the symbiotic relationship between design and content, focusing on creating a holistic user experience.
• Excel in presenting ideas, nurturing relationships across teams, and sharing insights across organizational strata, inclusive of the c-suite.
• Employ critical thinking in your endeavors, focusing on long-term gains, executing tasks promptly, learning from setbacks, and pivoting when necessary to ensure the best outcomes.
• Demonstrated outcomes against organizational/company priorities. 

Why You’ll Love Wayfair

• Paid Holidays 
• Paid Time Off
• Full Health Benefits (Medical, Dental, Vision, HSA/FSA)
• Life Insurance 
• Tuition Reimbursement 
• Disability Protection
• Global Wellbeing (Gym/Fitness discounts, Mental Health, Financial Health, Caregiver Services) 
• Fertility Support 
• Paid volunteer work
• 401K matching 
• + more!