The Global B2C Sales team is Wayfair’s pre-sale customer support and solution engine. We use data to understand customer needs and marry this with the optimal solution, ranging from a chat bot to high-touch, personalized sales support. This is a key element of how we can increasingly delight our customers by providing them with a faster and better solution to their needs, while driving further affinity for our brand.
We are building out the European B2C Sales team and looking for a senior manager who will function as the COO for this team and be the right hand of the EU B2C Sales GM. You will be in a highly visible role, regularly interfacing with field sales, product, engineering, and marketing leadership to build excitement and gain alignment on the vision for EU B2C sales.
What you’ll do
- Lead the operating cadence of the business, establishing and refining KPIs that define the success of our field sales organization
- Drive cross-functional goals, projects, and business reviews with key stakeholder teams (product, engineering, data science, marketing, category management)
- Build the hiring plan for field sales, expanding coverage to new markets and categories, and ultimately connecting this plan to sales targets
- Partner with the GM, B2C Sales Europe to determine the optimal long-term organizational strategy; hire and develop the team that enables us to deliver on the long-term vision for Sales
What you’ll need
- Extensive experience in consulting or corporate strategy in a high-growth environment is a plus.
- Track record of driving tangible results across teams in a fast paced / ambiguous environment
- Ability to build trust and influence with senior executives, sales agents and cross functional partners
- Crisp, clear, tailored communication and an affinity for socializing complexity with ease to a variety of audiences
- Fluency in Excel / analyses and ability to quickly draw insights with data is required. Experience with database queries / SQL / Tableau / stats packages, a plus
- A tenacious, entrepreneurial and ownership mindset
- A strong desire to see the team around you thrive
- A ‘get stuff done’ mentality with a highly collaborative attitude
- An insatiable appetite to understand “why” something is the way it is (sales agent behavior, backend data infrastructure, data science models, test results, customer journeys, etc.)
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.