Senior Manager, Community Experience Operations

Wayfair is looking for a driven and entrepreneurial leader to lead our Boston and North America workplace operations team. Wayfair believes everyone deserves a home they love, and that furnishing your home should be a source of fun, not anxiety. We apply the same philosophy to our work environments and strive to create a home away from home where our teams can thrive. The ideal candidate for this role is a talented, dynamic, driven leader who can effectively work cross functionally throughout the organization while leading through an operations management team. This role has high exposure to senior leadership and will help shape a workplace vision that reflects the identity and values of Wayfair, enables productivity, and leverages our workplace to attract top talent. 

Key Responsibilities:

• Develop Community Experience Operations vision and strategies for Boston and North America field sites with input from the team, subject matter experts, stakeholders and our greater employee population. 
• Lead operations team of 20+ employees across Boston campus and North America field sites.
• Partner with business leaders throughout the organization to provide optimal environments in which our employees can thrive. 
• Delivery Results with Agility - Alongside operations leadership team, coordinate activities required to deliver best-in-class employee experience. Monitor SLAs, feedback, and data to assess the effectiveness of employee experience programs to ensure resources are optimally sourced and deployed. Provide recommendations to improve future strategies, when needed. 
• Partner with business leaders to maintain a consistent pulse on business plans then establish Community Experience priorities and allocate resources in a manner that aligns with larger company objectives. 
• Oversee complex projects that drive improvements to the employee’s workplace experience. Proactively identify business needs, gain alignment on objectives, scope, timing, and resources. 
• Cultivate a team culture of respect, empathy and inclusion. Presume good intent while prioritizing impact. Balance candor with humility and kindness. 

Desired Skills and Experience:

• Bachelor’s Degree, preferably in a business-related field. Advanced degree is a plus. 
• 5+ years leadership experience.    
• Experience with complex operational, process, and performance improvement projects with a proven ability to translate strategy into action that drives clear and measurable outcomes. 
• Ability to lead and influence in a highly matrixed organization, with excellent relationship management skills. 
• Ability to effectively lead a large team.
• Strong communication, organizational, analytical, critical thinking, and team building skills. Strong ability to quickly adapt and address complex challenges in collaborative and creative ways.
• Position requires domestic travel (post-COVID).