Senior Specialist, Merchandising Operations

The Wayfair Merchandising Operations team is looking for an enthusiastic, self- motivated and process driven member to join our business as we continue our ambitious plan to build the best online housewares and furniture catalog. This person will apply quantitative skills to answer high-level business and strategy questions, collaborate with various stakeholders across the organization, and support the management and growth of our enormous product catalog. This role will specialize in in improving and growing our high-end luxury brand through multiple data improvement layers with a focus on complex problems.

What You'll Do

• Independently drive process, technical, and operational improvements. Quantify the impact of improvements on key metrics
• Leverage data and deep understanding of processes to root cause and solve quality issues at scale
• Oversee agents responsible for making merchandising related product updates to SKUs on the site
• Communicate effectively with cross-functional stakeholders in vertical merchandising, merch analytics, product managers, and external vendors on status and action plans for high-priority, high-impact projects
• Drive customer satisfaction and trust by improving the quality of our product catalog leveraging tools, data and offshore resources effectively
• Solve for complex and nuanced problems

What You'll Need

• 3+ years of experience in an analytical role
• Strong organizational skills with the ability to multi-task several projects
• Possess strong written and verbal cross-functional communication skills
• Ability to adapt to a rapidly changing environment
• Strong work ethic and high energy
• Attention to detail and ability to catch errors & suggest solutions
• Proficiency with Excel
• Comfortable working with and learning new technology
• Strong analytical and quantitative skills; comfortable working with and manipulating large amounts of data: experience with SQL / HTML / XML /Looker / GBQ or other database language a plus
• Preferred eCommerce merchandising experience

About Us

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.