Acting as a lighthouse for our partners, Supplier Performance Analysts monitor near real-time data to identify problems and partner with suppliers to get back on track. Suppliers are the engine that powers our team’s obsession with driving perfect orders. The workload follows trends in supplier performance and changes in Wayfair’s overall operations and expectations of our suppliers. Adjusting quickly to solve problems is a daily practice in our work. This role works cross-functionally with internal teams to identify trends and root cause problems while developing solutions to support daily operations.
What You’ll Do
- Engage directly with suppliers to improve their fulfillment processes, minimize delays, and promote an excellent Wayfair experience for all of our stakeholders
- Monitor, identify, and analyze trends across supplier warehouses to improve on-time shipments and improve overall partner/supplier performance
- Research and provide root cause analysis utilizing internal tools and communicating directly with warehouse operators to understand Wayfair as well as external drivers
- Drive supplier adoption of key tools and technology with an aim at improving processes
- Work with Wayfair partners and across internal teams (Partner Operations, Category Management, Network Management, Transportation) with urgency to resolve problems with supplier integrations, inventory, and/or shipments
- Act as a subject matter expert and mentor to team members and cross functional partners
- Proactively seek to identify and resolve pain points as systems evolve; diagnose non-obvious drivers of problems and apply innovative solutions
What You'll Need
- 4+ years relevant work experience; preferably in supply chain, warehouse operations or logistics
- Bachelor’s degree in related field preferred
- Experience leveraging data to drive efficient business decisions; comfortable using data + reporting tools (Excel, SQL, Google Data Studio, SAP)
- Strong communication and interpersonal skills; experience building relationships with suppliers preferred
- An analytical, creative, and innovative approach to solving problems
What You'll Get (Benefits)
- Competitive salary with annual performance bonus
- Medical, Dental, Vision coverage starts day 1
- Employee Discount
- 401(k) with company match up to 4%
- Paid Time Off
- Paid Parental Leave
- Paid Day of Voluntary Service
- $5,250 in eligible Tuition Reimbursement
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.