Warehouse IT Support

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about 4 years old

This job is no longer active
Warehouse IT Support Engineer
Shift: Sun-Wed, 5p-4a
PTO Blackout period: Black Friday through Dec. 23rd
Expectation to work the following holidays if they fall on your shift
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Labor Day
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Memorial Day
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4th of July
What You’ll Do:
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Build relationships with our Warehouse Operations team by
spending time on the warehouse floor
to learn their workflows so we can better assist them with technical issues.
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Responsible for troubleshooting a wide variety of technical issues ranging from Windows server,
network connectivity, and warehouse equipment issues.
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Analyze production or workflow issues by creating and running SQL queries or utilize our
proprietary warehouse management system.
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Prioritize tickets in ServiceNow to ensure our local and remote end users receive updates and
resolutions in a timely manner.
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Collaborate across cross functional engineering and business teams to solve high impact
incidents with a sense of urgency by providing quality and accurate information.
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Identify recurring technical issues and fix their root causes to enhance business productivity.
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Demonstrate accountability and ownership by employing a strong work ethic to solve complex
problems from start to finish.
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Perform research independently by asking clarifying questions, gather relevant data, and resolve
the manner using a data driven approach
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Be a team player and assist other members to achieve overall team goals.
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Flexibility to provide support to 24/7 fulfillment centers and participate on a rotational or on-call
shift, if needed.
What You’ll Need:
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Bachelor’s or Associate’s Degree in Computer/IT related field or equivalent work experience.
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Prior experience providing technical support in a warehouse or experience with warehouse
management systems.
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Experience troubleshooting warehouse device equipment such as RF Barcode Scanners, Zebra
label printers, and other peripherals/devices.
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Experience troubleshooting Windows Server 2016 and Active Directory Issues (Group Policy and
User profiles)
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Experience troubleshooting DNS, DHCP, VoIP, VPN and Cisco/Aruba networking device issues
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Experience with deploying software\imaging using SCCM
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Eagerness to learn production workflows, processes and adopting systems best practices
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Strong customer service and organizational skills while keeping attention to detail.
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Proven ability to handle multiple tasks concurrently and prioritize accordingly.
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Excellent communication, interpersonal and team-building skills.●
Being a team player who is dedicated to providing the best results possible.
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Having a strong work ethic and desire to be a life-long learner.
Nice to Have:
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Scripting ability, specifically with Powershell, VBScript and/or PHP
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Familiarity with email, FTP and HTTP troubleshooting

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.