We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. Inventory Control Supervisors are responsible for managing Logistics Specialists, ensuring that daily tasks are completed appropriately. ICs collect and analyze key terminal metrics using Wayfair-provided tools, identify successful processes, gauge team compliance with Wayfair SOPs, manage carrier relationships and performance, engage terminal staff with team-building activities, and update the team with important information related to safety, talent, and SOP changes.

What you'll do:

• Manage a team of Logistics Specialists: keeping logs of performance, holding regular 1-on-1 and team meetings, and engaging the team in professional development conversations
• Address performance-based or behavioral issues in accordance with Wayfair policy
• Maintain positive carrier relationships and monitor carrier performance, holding regular meetings with carrier managers, and offering creative solutions
• Pull and post daily, weekly, and monthly terminal metrics, as well as analyzing key performance indicators to improve the customer experience
• Engage terminal staff with Wayfair-funded team events, posters, flyers, merchandise, and updates
• Measure compliance with Wayfair's standard operating procedures while adapting processes to the terminal's needs and sharing ideas to improve existing processes
• Be available as a backup exempt leader in the absence of the Terminal Manager, including to open and/or close, based on the Terminal Manager's direction
• Support Customer Service and other partner teams in efforts to maintain high customer satisfaction

What You’ll Need

• BA/BS in management, administration, supply chain, customer service, or 5+ years working experience in product distribution.
• Comfort with delivering and improving upon KPI’s.
• A customer-centric approach, and the ability to build positive partnerships with internal and external groups to optimize performance.
• Organizational and detail-oriented skills.
• Strong leadership skills, ability to build and manage teams, and hold an engaging daily meeting with your team.
• Proactive in identifying opportunities for improvement and driving process improvements.
• Experience in a call center is preferred.
• Bi-lingual is a plus.

Equal Opportunity Employer 

At Wayfair, we don’t just accept difference - we celebrate it and support it. Wayfair is proud to be an equal opportunity workplace and is an affirmative action employer. Wayfair does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.