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As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 77,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them. www.welocalize.com
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MAIN PURPOSE OF JOB
The Project Coordinator is responsible for assisting with the successful planning, execution, tracking, delivery and closure of client projects. The Project Coordinator will help understand client requirements and help engage the global team in the fulfilment of these requirements, crafting client solutions based on the Welocalize Four Pillars of Customer Service, Quality, Innovation and Global Teamwork.
The ideal candidate is a driven but steady individual, capable of building relationships across the entire project team, with the flexibility and energy to thrive in a dynamic environment.
MAIN DUTIES
The following is a non-exhaustive list of responsibilities and areas of ownership of a Project Coordinator:
- Assist Project teams with planning, scoping, requirements gathering and validation with client.
- Identifying relevant clients and internal stakeholders to plan and resource projects appropriately in terms of quality, cost, and schedule requirements.
- Risk analysis and contingency planning (plan-do-check-act cycle).
- Liaising with the internal and external team to successful coordinate the delivery of client projects
- Creating schedule and monitoring timeliness of delivery.
- Assisting with the management of the budget and controlling project costs.
- Establishing and nurturing relationships surrounding your assigned team.
- Planning project activities and ensuring resolution to any problems that may arise (corrective and preventive action).
- Actively seeking ways to optimize delivery, client satisfaction, quality and profitability.
- Reporting, both in written and verbal form, to internal and external stakeholders regarding Project scope, financials, progress and status, formally and on an ad-hoc basis as required.
- Ensuring finance systems are kept up to date and accurate.
- Process documentation and knowledge management.
- Ensuring profit of project is maintained through the management of margin.
Measures of success
Delivery of services in line with core KPIs for project management, which include but are not limited to:
- client satisfaction;
- on-time delivery;
- Customer Feedback - internal and external
REQUIREMENTS
Education Level
- Bachelor’s degree (B.A.) from a college or university a related filed.
- Experience in Localization industry a plus.
Other relevant skills
- Knowledge of the translation industry is a plus.
- Keen interest in its technology, competitive landscape and emerging trends.
- Energy and a positive attitude with excellent interpersonal skills.
- Excellent Written and verbal communication skills.
- Strong organizational and problem-solving skills.
- Effective presentation skills.
- Ability to build and maintain strong client relationships
- Ability to manage multiple priorities in a time-sensitive and deadline-driven work environment.