This job is no longer active
As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 77,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them. www.welocalize.com
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Quality Engagement – Continuously improves customer experience and builds close and trustworthy relationships with customers
- Experience and proven track record in Localization Vendor, Language or Quality Management
- Management or Quality Management specifically (>5 years)
- Working experience in an ISO quality certified translation company may be required
- Experience in Agile Methodology and/or Lean Six Sigma is an advantage
- Fluent in English (both written and spoken); an additional language at a fluent level (both verbal & written) preferred
- Good understanding of Translation Memory tools, Translation Management Systems and Machine Translation Post-editing processes and tools.
- Knowledge of main CAT tools, i.e., MemoQ, Trados, XTM, etc.
- Knowledge of X-bench and/or other Language QA tools and advantage
- Demonstrates good negotiation skillsand situational awareness
- Detail oriented and process driven
- Strong in problem solving with attention to time constraints while owning the process for the quality of the deliverables
- Takes initiative and ownership to get the job done while being a team player
- Understands the importance of SMART objectives
- Understands the need to share knowledge, build successors and does not hold back upcoming talent
- Results driven work ethic with high energy and enthusiasm levels
- Ability to manage multiple priorities in a fast-paced, time-sensitive, and deadline-driven work environment.
- Ability to adapt in changing work environment.
- Excellent communication skills with the ability to present structured arguments to diverse audiences, incl. colleagues, customers and vendors, and influence others.
Additional Job Description
Tasks and Responsibilities
The following is a non-exhaustive list of responsibilities and areas of ownership of the Quality Program Manager:
Training and support
Communication
People Management
- Owns a portfolio of designated accounts and leads conversations with customers regarding quality while anticipating their needs, analyzing root causes, performing corrective and preventive actions, and escalation matters while maintaining client facing documentation.
- May support the preparation of clients audits
- Defines accounts quality programs with Quality Solutions input
- Is responsible for completion of tasks & responsibilities within the assigned function stream
- May be managing a team or a group of external resources
- Designs, provides, coordinates and/or supports the delivery of trainings to internal and/or external resources.
- Prepares and present in QBRs or other Quality initiatives.
- Manages, analyzes data and create reports related to performance, trends, and other statistical quality reports.
- Organizes and hosts meetings with different account specific stakeholders as applicable.
- Participates and may act as Operational Lead in global quality initiatives as required.
- Collaborates and coordinates across all Quality Focus areas as required
- May manage a team of employees
- May be the main PoC for external resources, i.e. freelancers, operating as part of the Quality team
- Supervises, coaches, and mentors other members of the Quality team.
Education
Bachelor/Master’s Degree or equivalent experience/training in Linguistics, Foreign Languages, Modern Languages, Translation, or related fields.
Working from home available.