As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them. www.welocalize.com
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Talent Community Specialist is a part of the Global Talent Community team, and their primary role is executing the programs, procedures, initiatives, and special projects, as needed in their team. As a more experienced team member, they are also expected to be a source of truth for the above. They are responsible for introductory trainings of our external resources. All work must be based on upholding the Welocalize Four Pillars of Customer Service, Quality, Innovation and Global Teamwork.
Main Duties
The following is a non-exhaustive list of responsibilities and areas of ownership of the Talent Community Specialist:
Uphold the Welocalize brand and 4 Pillars of Customer Service, Quality, Innovation, and Global TeamworkSocial Media - respond to community enquiries in various channels with specific guidelinesSupport Talent Community team and Quality team with specific guidelinesDeliver introductory training (internal and external): being able to explain and reason why we do things in a certain wayBe an expert in executing the functional areaDeliver weekly reports on the progress on the ongoing projectsOptimize our day-to-day procedures/programsFunctional Areas
Community Experience Offer excellent customer service to our global supplier base, mostly through the use of our ticketing and knowledge management system, ZendeskOwn employer level branding, with a focus on Social Media and other online messaging platforms Host great in person events to engage our supply base face-to-face
Talent Acquisition Recruit new talent into Welocalize’s Talent Community Offer an engaging pre-hire experience Constantly be researching and improving our recruitment channels
Partner Success Offer excellent customer service to our VIP suppliers Ensure there is a consistent loop-back cycle that ensure Welocalize and our suppliers have full transparency into results and sentiment Build regional supply strategies
Talent TransformationUnderstand what talent levels are available on the marketBuild modules to address gaps between market available talent and current customer needsMeasure success of modules and constantly improve Experience
At least 2-year relevant experience in functional areaExperience in a fast-paced, client-centric environment, ability to adapt to Business needsAbility to stay organized and informed in such an environmentGood communication skills, attention to detail, and self-driven with the meet tight deadlines are essentialAn objective, problem-solving mindset, mental flexibility and a “can do” attitude, having solution-oriented approach to every challengeTaking the initiative to proactively assess and mitigate risksEnjoys working in a team and derives energy from being within a team, contributing to the team's successTeam-player with the ability to problem-solve and show initiativeBasic Knowledge in Marketing/PR/Recruitment/Account managementSocial media knowledge on how it influences our customers, our brand and the impact we can have in handling feedback)Fluency in written and verbal EnglishStrong computer literacy, MS Office, e-mail, internetProven ability to learn new processes and toolsPositive and energetic, thrives in all kinds of social situations, regardless of cultureKnowledge of the localization industry desired but not mandatoryKey Competencies
Excellent Customer ServiceNaturally inclined towards Quality in all areas of responsibilityPersuasive Communicator with a focus on transparency and building relationshipsProblem solver with a drive for Continuous Process ImprovementPassionate about LearningTechnical or Analytical mindsetThinking out of the boxEducation
Bachelor's degree (B. A.) from a college or university in related field, or equivalent combination of education and experience.
