Who We Are

Flagship Pioneering is a biotechnology company that invents and builds platform companies that change the world. We bring together the greatest scientific minds with entrepreneurial company builders and assemble the capital to allow them to take courageous leaps. Those big leaps in human health and sustainability exponentially accelerate scientific progress in areas ranging from cancer detection and treatment to nature-positive agriculture.  

What sets Flagship apart is our ability to advance biotechnology by uniting life science innovation, company creation, and capital investment under one roof in a way that is largely without precedent. Our scientific founders, entrepreneurial leaders, and professional capital managers are each aligned around an institutionalized process that enables us to innovate and transform for the benefit of people and planet.  

Many of the companies Flagship has founded have addressed humanity’s most urgent challenges: vaccinating billions of people against COVID-19, curing intractable diseases, improving human health, preempting illness, and feeding the world by improving the resiliency and sustainability of agriculture. 

Flagship has been recognized twice on FORTUNE’s “Change the World” list, an annual ranking of companies that have made a positive social and environmental impact through activities that are part of their core business strategies, and has been twice named to Fast Company’s annual list of the World’s Most Innovative Companies.

Why Flagship?
At Flagship Pioneering, YOU get: inspiring leadership, great company culture, competitive compensation packages, best in class benefits, generous PTO, beautiful office space stocked with unlimited snacks and free lunch delivered daily, and impactful work with endless career growth.

Summary:

The Senior IT Analyst, Support will serve as a central point of contact for all IT-related incidents and service requests involving our employees and contractors. This role requires managing a diverse array of hardware and software systems, including Windows, Mac, and mobile devices, A/V systems, accounts and the related security of the accounts, ensuring these systems are operational and meet the needs of our employees.  This role calls for a technical expert with a robust skill set, exceptional problem-solving abilities, and finely tuned communication skills adept at engaging with all levels of employees.

Key Responsibilities:

1. Provide exceptional technical support promptly and efficiently resolving IT-related issues across a spectrum of hardware, software, telephony, and network connectivity on Windows, Mac, and mobile platforms.
2. Liaise with other IT teams to expedite the resolution of issues, reducing downtime and inconvenience for employees. 
3.  Travel to other sites as needed to support user needs and address issues.
4. Manage hardware and software systems including related security of accounts. 
5. Supervise and act as lead for IT Analyst including assigning tickets and work responsibilities. 
6. Coordinate training for employees as needed. 
7. Log all issues in issue company issue tracking systems and document recommended resolutions to known issues.
8. Manage and support hardware and software for executive meeting rooms and other spaces commonly used by executives and their assistants.
9. Proactively engage with employees to identify potential IT enhancements and execute approved upgrades.  Collaborate with IT leadership team on implementing changes. 
10. Coordinate onboarding and offboarding processes for employees, including working with IT helpdesk in setting up new user accounts and profiles and addressing password-related issues.
11. Develop, maintain, and disseminate documentation on IT processes and procedures.
12. Monitor IT systems, conducting routine audits to ensure optimal system performance across Windows, Mac, and mobile devices.
13. Contribute to IT projects, offering expert advice and support as needed.

Qualifications:

1. Bachelor's degree in Information Technology, Computer Science, or a related field preferred or equivalent relevant experience.
2. A minimum of 5-7 years plus of experience in a similar IT support role, preferably within a corporate environment.  Supervisory experience preferred.
3. Proficiency in Windows, Mac and AV systems (Zoom and MS Teams) including their associated applications and software.
4. Outstanding troubleshooting skills, with the ability to diagnose and resolve complex IT issues across multiple platforms. 
5. Strong proficiency with Office 365 management, identity management (OKTA and Azure Active Directory).
6. Knowledge of mobile device platforms (JAMF & Intune)
7. Ability to maintain extremely high levels of professionalism and confidentiality when working with employees.
8. Superior communication and interpersonal skills, emphasizing rapport-building, active listening, and problem-solving.
9. Robust organizational skills, with the capacity to multitask and prioritize in a high-demand environment.
10. IT certifications such as CompTIA A+, Network+, Security+, or ITIL v3 would be advantageous.

Working Conditions:

This role may require the provision of off-hours support and frequent travel to other site locations to support users. It should also be noted that the ability to lift and transport moderately heavy objects, such as computers and peripherals, may be necessary.

Flagship Pioneering and our ecosystem companies are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

At Flagship, we recognize there is no perfect candidate. If you have some of the experience listed above but not all, please apply anyway. Experience comes in many forms, skills are transferable, and passion goes a long way. We are dedicated to building diverse and inclusive teams and look forward to learning more about your unique background.

Recruitment & Staffing Agencies:  Flagship Pioneering and its affiliated Flagship Lab companies (collectively, “FSP”) do not accept unsolicited resumes from any source other than candidates.  The submission of unsolicited resumes by recruitment or staffing agencies to FSP or its employees is strictly prohibited unless contacted directly by Flagship Pioneering’s internal Talent Acquisition team.   Any resume submitted by an agency in the absence of a signed agreement will automatically become the property of FSP, and FSP will not owe any referral or other fees with respect thereto

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