At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.
Lyft understands that the future of a seamless, amazing mobility experience requires more than a great app and great drivers. It also requires a great vehicle. This is why we’ve reimagined our Driver Hubs to include new vehicle services that will not only improve the experience for our customers but also reduce some of the challenges that come with being a driver.
As an Automotive Service Associate, you will learn how to support our drivers and passengers by providing them with incredibly fast, top quality service so they can rely on clean, safe, well-maintained vehicles.
Responsibilities:
- Performs basic maintenance check and service operations of workflow system including but not limited to determining the proper fluid levels and cleaning the vehicle exterior and interior
- Clean exterior and interior of vehicle according to prescribed quality standards; This includes polishing, cleaning, vacuuming, windows, floor, floor mats, seats, dashboard, armrest, doors, trunk, etc. In many instances, these tasks will be completed by hand.
- Shuttling vehicles to and from washes, body shops, and dealerships for servicing in addition to vehicle transports to and from offices
- Verifying appropriate vehicle identification is attached to vehicles
- Maintaining an organized lot for all vehicle needs, utilizing lot maps, windshield markers, and valet key box
- Updating fleet-related trackers or spreadsheets
- Greeting customers and/or assisting with other customer service related duties as assigned by the leadership team
- Continuously improving processes and procedures to increase efficiency and eliminate waste
Experience:
- Must have at least 6 months of work experience, preferably in the automotive industry
- Has basic knowledge of auto detailing, vehicle inspection and maintenance
- Understands how to do quality work (do the job exactly right the first time)
- Possesses the ability and desire to learn
- Customer service mentality
- Google suite proficiency
- Must be comfortable working outside, including in inclement weather
- Must have a valid unrestricted driver's license, satisfactory driving record and be insurable under Lyft's policy required
Benefits:
- Great medical, dental, and vision insurance options
- Mental health benefits
- In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
- 401(k) plan to help save for your future
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Monthly commuter benefit stipend
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.
Until further notice, Lyft employees working in the United States and Canada in any capacity (on a daily or hybrid schedule or as a visitor) are required to provide proof of full vaccination against COVID-19. Employees are considered fully vaccinated two weeks after completion of the entire recommended series of vaccination (usually one or two doses) with a vaccine authorized to prevent COVID-19 by the federal Food and Drug Administration (FDA), including by way of an emergency use authorization. Lyft will maintain records associated with your vaccination history in a way that is compliant with all relevant Federal, state and local laws. Exceptions to this requirement are employees who require religious or medical exemption as approved through Lyft's accommodations process.